Costa Goes with Flight Monitoring System Provided by SITA

Using SITA’s flight monitoring application, Costa Cruises wants to gain a better understanding of the status of its air programs.

The airline chose SITA, an IT company that provides services to the travel industry, to assist with trip disruption mitigation.

Costa’s Operations Control Center (OCC) should now have the ability to link each flight to the vessel it is associated with and the booking codes associated with it using a cloud-based application.

Fly & Cruise guests will be able to embark and disembark more efficiently thanks to SITA’s flight monitoring solution, while crew movements and allocations will become more efficient, the company said.

In the event of a canceled or delayed flight, the continuously refreshed set of data should also enable prompt arrangements of guest transfers to the next port of call, resulting in reduced costs, fewer inefficiencies, and a better guest experience. Transfers to and from the airport are also being optimized by Costa.

As part of the application, SITA Flight Global APIs are used to provide direct access to airlines and offer real-time updates on both scheduled and charter flights.

Costa needed a supplier capable of providing accurate and timely flight updates via a cloud-based solution with an easy-to-use interface and direct integration with charter flights. As cruise companies and airlines face significant operational challenges, SITA understands how they can help us improve the management of our Fly & Cruise operations based on its strong footprint in the airline industry,” Massimo Callegari, Costa’s director of corporate and guest travel service, said.

Travel is becoming increasingly intermodal, so ensuring smooth connections among different modes of transportation is crucial to its success. We understand this challenge deeply, because we have traditionally served as the unseen orchestrator of the air transport industry, ensuring collaboration among multiple stakeholders to ensure efficient operations,” said Sergio Colella, SITA president for Europe.