The following are some useful things you need to know about the Costa Toscana:
Booking and Mandatory Information:
Necessary data for booking with Costa:
- First and surname
- Date and place of birth, citizenship, gender (M/F)
- Mobile phone number of all adults in the cabin (for emergency calls)
- Home address (address, postal code, city, region/province/territory, country)
- Email address
- Number, date of issue, place of issue, and validity period of required identity document for the trip.
- Name, surname, and telephone number of a relative or friend for Costa to contact if necessary, during the cruise.
- CostaClub membership number for entitled discounts.
Precautionary Measures due to the current health situation:
Mandatory provision of email and mobile number of the first passenger of each cabin at booking:
- For emergency operational matters
- To confirm reservations
Luggage Transport Service
- Luggage collection and transport services are available for select countries.
- Collection from your home several days before departure.
- Convenient transportation of luggage to the ship.
- Service extends to return trip from ship to home.
- Simplifies travel logistics for passengers.
- For more details contact us at +1 (866) 622-3344 or support@cruisebooking.com.
Guests with Special Needs
- Costa Cruises prioritizes serving guests with disabilities, adhering to international regulations for emergency assistance.
- Guests with disabilities should notify Costa Cruises of their needs 40 days before departure or upon booking confirmation if within 40 days of departure.
- Recommended to arrange special assistance or medical equipment (e.g., wheelchairs) through a travel agent or directly with Costa Cruises during booking.
- Accompanying persons can join at a cruise-only rate, staying in the same cabin as the disabled guest.
- To receive the discount, guests must inform Costa Cruises when booking confirmation.
- Required documentation for accompanied guests must be sent within 3 business days of confirmation.
- Accompanied guests receive cabins equipped for disabilities, subject to availability.
- Accompanying a person's free accommodation cannot be combined with special family offers.
- For bookings with 3-4 adults, the accompanying person stays free on the 3rd or 4th bed or pays 50% under special family offers.
- Double occupancy of an adult and a minor passenger at 50% fare grants the minor a free ticket.
- Disembarking may be challenging for guests with reduced mobility in some ports, especially with disembarkation support vessels.
- Liners feature cabins marked with "H" for passengers with disabilities.
Travel Policy for Children and Infants
- Children under 18 must be accompanied by an adult on our ships.
- Infants under 6 months old are not permitted onboard.
- The minimum passenger age is 12 months for cruises lasting 15 days or more and certain other itineraries where safety for young children cannot be assured.
Pregnancy:
- Pregnant women at 24 weeks or more are not allowed on board.
- Required to carry a health certificate for themselves and their unborn child.
- Costa Cruises is not liable for pregnancy-related issues.
Travel Documents:
Form and tickets:
- Boarding form from web check-in.
- Cruise ticket with baggage tags.
- Plane and/or train tickets, if included.
- Summary of purchased services.
- Travel documents (ID, passport, etc.).
- Passengers must confirm they have the correct travel documents to comply with customs and immigration requirements; failure to do so will result in refused boarding without reimbursement.
Passports and Visas:
- A valid passport is required for guests.
- Necessary visas must be obtained prior to travel.
- Inform about name changes promptly.
- Names on tickets must match the passport exactly.
- Discrepancies may lead to boarding denial and insurance cancellation.
- Incomplete documentation results in denial of boarding/flight and incurs a cancellation fee.
- Passports may be held by Costa personnel during the cruise.
- Passports can be provided to border service.
- Passport issuance is possible during excursions at the port of visit.
Children under 18:
- Children under 18 require passports for travel.
- Outside the EU, children's nationality might be recorded in parents' passports, subject to local regulations.
- Clarify national regulations with local authorities.
- If children travel alone or without identified guardians, ensure all necessary travel documents are verified by relevant authorities.
Security checks:
- Security staff conduct checks on guests and luggage during boarding and disembarkation using X-rays and metal detectors.
- Hand luggage dimensions must be within 55x35x25 cm for X-ray inspection.
- Important items like medicines, computers, and valuables should be in hand luggage.
- Cooperation with staff is appreciated for efficient checks.
- Cabin baggage is checked during boarding.
- Prohibited items onboard include weapons, explosives, gases, infectious substances, drones, and live animals.
- Avoid purchasing weapons or similar items during shore excursions.
- Possession of prohibited items will require surrendering them to onboard Security staff.
- No liquids or food are allowed onboard except for specific exemptions, such as personal care products, medicines, and certified diet foods.
- Regional products bought during stops will be held onboard and returned at the end of the cruise.
Safety on board
- Familiarize yourself with the ship's safety procedures upon boarding.
- Read safety information on the cabin door and watch the security video.
- Check the program for emergency exercise time.
- Participate in pre-departure training sessions to know the meeting point route.
- Staff are available in the corridors to guide you to the meeting point.
- The plaque on the cabin door shows the emergency route.
- Wear appropriate clothing and bring a life jacket for outdoor exercise.
- Learn emergency procedures at the meeting point.
- Costa Cruises prioritizes safety for guests and crew.
- Crew trained in Basic Safety Training and familiarization with the ship.
- Additional training for specific tasks, like fire team receiving ground training.
- Training conducted by professional fire brigade instructors.
Restaurant Service
Special diets:
- Available upon request at booking.
- Options include hypoglycemic, gluten-free, or other allergies/intolerances.
- Handled only at the main restaurant, not self-service.
- Guests to confirm needs at boarding with Customer Service and restaurant managers.
- Guests bringing their diet products must inform Maître d’ after boarding.
Vegan Menu:
- Available upon request at booking.
- Offers vegan dishes from starters to desserts in main restaurants.
- Confirm choice at boarding with Customer Service and restaurant managers.
Beverage Packages:
- Personal, non-transferable, and non-shareable.
- It must be purchased by all guests in the same cabin or with the same booking number.
- Packages with alcohol for guests 18 and over (21 in the United States).
- Have a choice of alcoholic and non-alcoholic drinks by the glass.
- Valid on the day of arrival.
- No whole bottles of wine or spirits were served.
- Exclusions: Mini Bar products, cabin service, prestige brands (except Connoisseur package).
- Service denied intoxicated guests.
Note: 15% service charge added to bills in onboard bars and restaurants.
On Board Payment System
Costa Card:
- Provided upon boarding for onboard expenses.
- Linked to cabin account; cash not needed.
- Initial activation: register a credit card or deposit €150/USD within 24 hours.
- Additional deposits are possible during the cruise.
- The card is blocked if expenses exceed €200/USD without registration or deposit.
- The account is accessible via the Costa App or onboard displays.
Credit Card Payments:
- Register within 24 hours via the ship's Ingenico devices.
- Daily expenses are charged to a registered credit card.
- Accepted cards: American Express, Visa, Mastercard.
- The PIN is required due to banking regulations.
- Not accepted: Debit cards, prepaid cards, VISA Electron, Postepay, Postamat, Cirrus Maestro.
- Check card usage with the bank before departure.
Cash Payments:
- Initial deposit required.
- Settlement or refunds are available via Cash Deposit Machine.
- Refunds in cash or bank transfer.
Bancomat Payments:
- Available for euro currency cruises.
- Deposits and final payments via Ingenico devices.
- Credits are redeemable similarly to cash payments.
Bank Check Payments:
- Accepted from Italian banks with branches in Italy.
- Max amount: €3,500 per check, with Centax authorization.
- For deposits and final payments.
Currency and Exchange:
- The onboard currency is listed in the Service Fees table.
- The Currency Exchange Office is bookable by phone.
- The Office does not provide cash advances.
Smoking Ban
- Smoking, including cigarettes, cigars, & pipes, is prohibited in indoor public areas on Costa Cruises ships except for designated "Cigar Lounge" areas.
- Electronic cigarettes are only permitted in cabins and designated "Cigar Lounge" areas.
- Smoking in outdoor public areas is allowed only in designated areas with ashtrays.
- Smoking is prohibited inside cabins but allowed on private balconies.
- Ensure cigarettes are appropriately extinguished and disposed of in ashtrays to prevent fire hazards.
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