The following are some useful things you need to know about the Enchantment of the Seas:
Special Dietary Requirements
Dietary Accommodation
- Efforts are made to accommodate guests' dietary needs.
- Options for food allergies include gluten-free, kosher, low-fat, and low-sodium choices.
Vegetarian Options
- Vegetarian dishes are available in the Main Dining Room and Windjammer Cafe.
Special Dietary Items
- Lactose-free or soy milk, Ensure, and kosher meals are provided at no extra cost.
- Advance notification required: 45 days for regular cruises and 90 days for European/South American itineraries.
Vegan Menus
- Available upon request in the Main Dining Room.
Kosher for Passover Meals
- Must be requested 90 days in advance.
Contact Us
- For detailed booking information, contact customer service.
Request Process
- To request special dietary accommodations, email with personal details, booking number, ship name, and sail date.
Last-Minute Requests
- Last-minute dietary requests depend on availability and should be made up to 45 days before travel (90 days for European/Asian itineraries).
Important Notes
- Baby food is available through the Gifts and Gear/Babies to Go program.
- Infant formula is not provided on board.
- Guests may bring baby food and dry, non-perishable snacks, though some restrictions apply.
Disabled Facilities
Wheelchair Assistance for Boarding
- Wheelchair assistance is available for gangways and boarding bridges.
- Crew members cannot lift guests; waiting times may occur.
- For additional help, contact support@cruisebooking.com or call +1 (866) 622-3344.
Wheelchair Accessible Staterooms
- Staterooms designed for guests with disabilities are available on all ships.
- For more information, email support@cruisebooking.com or call +1 (866) 622-3344.
Proof of Disability for Accessible Rooms
- No proof of disability is required.
- Guests need to complete a Guest Special Needs Form to confirm their need for an accessible room.
Accessibility at Perfect Day at CocoCay
- The island features accessible amenities and wheelchair-friendly beach access.
- Accessible trams are available.
- Coco Beach Club includes various accessible features.
- Some attractions have stairs; improvements for better accessibility are ongoing.
Advance Notice for Disabilities
- Sharing details about disabilities is optional but can improve service.
- Certain services require advance notice (refer to the Planning Ahead section).
Companion Requirements for Guests with Disabilities
- No companion is necessary for guests.
- The ship does not provide personal task assistance; guests should plan accordingly.
Disability Questions at the Pier or Ship
- Complaint Resolution Officials (CRO) at U.S. ports and on ships address disability-related issues.
- CROs are knowledgeable about disability regulations and policies.
Wheelchairs or Scooters On/Off the Ship
- Free wheelchairs are available for boarding and departing the ship.
- Guests may bring their wheelchairs or rent from approved cruise rental companies.
Braille Materials Onboard
- No Braille materials are available; qualified readers can attend.
- Crew members can read key documents like the Cruise Compass and dining menus upon request.
Service and Emotional Support Animals
- Service animals are allowed on board; specific guidelines are available with Accessible Shore Excursions.
- Emotional support animals are not permitted.
Wheelchair Access in Shore Excursions
- Not all shore excursions are wheelchair accessible due to historical site constraints and terrain.
- Wheelchair-friendly tours are offered at some ports.
- For tour availability, complete the Accessible Shore Excursions Form or call +1 (866) 622-3344 for pre-cruise planning.
Dress Code
Casual Attire
- Comfort is key during your vacation.
- Suitable clothing includes jeans, polos, sundresses, and blouses.
- Wear swimwear only on the Pool Deck.
- Shorts are permissible for breakfast and lunch.
Smart Casual Dress Code
- Dress up more than usual for dinner.
- Men should wear collared shirts, jackets, sports coats, or blazers.
- Women should choose dresses, skirts with blouses, pantsuits, or other chic outfits.
- Aim to make a good impression with your attire.
Formal Attire
- Opt for black-tie outfits.
- Men: wear suits, ties, and tuxedos.
- Women: choose cocktail dresses or evening gowns.
- Required for 1-3 nights based on the cruise's length.
Formal Nights on Different Cruise Durations
- 3/4/5-night cruises: Usually Day 2.
- 6-night cruises: Typically, Days 2 and 6.
- Western itineraries: Days 2 and 5.
- Eastern itineraries: Days 2 and 6.
Venue Dress Code
- Bare feet are not permitted in any venue.
- No tank tops during dinner in the Main Dining Area or Specialty Dining venues.
Age Restrictions for Alcohol Consumption
- Strictly enforced on all trips.
- North America and Dubai, UAE: Minimum age is 21.
- Europe, South America, Asia, Australia, & New Zealand: Minimum age is 18.
- Private destinations: Minimum age is 21, no matter the departure location.
- Adjustments to the minimum age may occur according to local laws, but this is uncommon.
Also Read: Is there a dress code on cruise ships?
Alcohol Policy
Prohibited Items
- No beer or hard liquor is allowed onboard for any reason.
- Alcohol confiscated during boarding will not be returned.
Inspection and Disposal
- Security may inspect items like water bottles, soda bottles, mouthwash, and luggage.
- Any alcohol found will be disposed of.
Alcohol Policy Violation
- Violations include excessive drinking, supplying alcohol to minors, irresponsible behavior, or concealing alcohol.
- Violators may be removed from the ship or denied boarding at their own expense.
- Alcohol will not be returned to underage guests.
- All guests must adhere to TSA regulations for carrying liquids.
Wine and Champagne Allowance (Boarding Day)
- On boarding day, guests can bring two (2) 750 ml bottles of wine or champagne per stateroom in carry-on luggage.
- Any additional bottles brought onboard or purchased elsewhere will be held and returned on the last day of the cruise.
Consecutive Cruises
- Guests on back-to-back cruises can bring two (2) 750 ml bottles of wine or champagne per cruise for each stateroom.
- Extra bottles will be stored and distributed (two at a time) on the first day of each subsequent cruise.
- Guests with more than two bottles at the start of the first cruise must provide proof of consecutive sailings to security on boarding day.
Smoking Policy
Smoking Areas
- Designated outdoor areas are set up for smoking cigarettes, cigars, e-cigarettes, and pipes.
- Signs and ashtrays are available in these areas.
- Smoking is prohibited near food areas, children's zones, or pools, with exceptions in Central Park and Boardwalk on Oasis-class ships.
Casino Smoking
- Specific areas in Casino Royale allow smoking.
- All casinos on ships from China and Hong Kong allow smoking.
- Smoking is not permitted in casinos on ships from Australia and the United Kingdom.
Interior Spaces
- All indoor public spaces are smoke-free, including dining areas, theaters, bars, lounges, and hallways.
Stateroom Policy
- Smoking is not permitted inside staterooms or on balconies.
- A $250 cleaning fee is applied for smoking violations, with possible additional actions under the Guest Conduct Policy.
Tobacco Disposal and Usage
- Proper disposal of tobacco products is mandatory; discarding them overboard is prohibited.
- Cigar and pipe smoking is restricted to designated outdoor areas and Cigar Bars.
- Tobacco use is limited to guests aged 18 and over.
E-cigarettes
- E-cigarette use is allowed only in designated smoking areas.
Compliance and Inquiry
- Guests are encouraged to adhere to the smoking policy for a pleasant cruise experience.
- Information about smoking areas can be obtained from Guest Services.
Policy Update
- The smoking policy was last updated in September 2013.
- It applies to all ships departing from January 1, 2014, onwards.
Wi-Fi & Internet Access
- VOOM Wireless Internet Access (Wi-Fi): Passengers need a device that can connect to Wi-Fi to use the Internet.
- Wired Internet Stations (iCafes): These are available on all ships, though their locations can differ depending on the ship.
How to Connect:
- Select "royal Wi-Fi" on your device.
- Open a web browser.
- Follow the provided login instructions.
Onboard Credit Information: For information about onboard credit due to Royal Caribbean cruise suspensions, visit cruisebooking.com.
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