Insurance
- It is recommended for all travelers to secure travel and medical insurance for a hassle-free journey.
- Verify that the insurance policy includes protection for cancellations, interruptions, repatriation costs, medical assistance, and related expenses.
- Additionally, ensure the policy offers coverage for hospital stays.
- Failure to obtain insurance could lead to passengers facing additional expenses not covered by the Cruise Company.
- For further details, please email us at support@cruisebooking.com or call +1 (866) 622-3344.
Cruise Embarkation
- Commence boarding at the designated time indicated on your cruise ticket.
- Check-in must be concluded no later than 2 hours before the ship's scheduled departure time from any embarkation port.
- Verify the accuracy of your personal information provided in the embarkation form accompanying your e-ticket prior to arrival at the port.
- Ensure the precision of all personal details provided in the embarkation form.
- To gain access to the ship, you are required to present the completed embarkation form.
Hotel Service Charge
- The staff consistently provides exceptional service throughout the cruise.
- A skilled team works behind the scenes to ensure your onboard experience is seamless.
- Starting April 1, 2021, a mandatory Hotel Service Charge will be contained in the total price for all new bookings for departures from Winter 2021-22 onward.
- This charge does not apply to children under two years old at the time of the cruise's departure and is calculated per person, per day.
The updated rates for the automatic Hotel Service Charge are as follows:
- For bookings for Caribbean and North American cruises confirmed before October 2, 2023, the rates will remain the same.
- Reservations for cruises to China, the Republic of Korea, and Japan, with departure dates from March 12, 2024, onwards, will not be affected if confirmed before October 19, 2023.
Luggage
- Bagexpress: Luggage Delivery Service from Home to Cabin and Back
- Convenient Port Entry and Exit: Enjoy hassle-free port entry and exit by leaving your luggage worries behind.
- Seamless Relaxation Extension: You can extend your relaxation journey from home to a cruise ship without the hassle of managing your luggage.
- Luggage Service Reservation: Take advantage of MSC's exclusive partnership with Bagexpress to book your luggage delivery service.
- Direct Home-to-Cabin Luggage Delivery: Experience the convenience of having your luggage transported directly from your home to your cabin and back.
Check-in Luggage Allowance:
- Maximum of two suitcases per person.
- Each suitcase must be at most 90x75x43 cm in size and 23 kg in weight.
Hand Luggage Allowance:
- Maximum of two hand luggage items per person.
- Each item must be at most 56x45x25 cm in size and 23 kg in weight.
Embarkation Day Instructions:
- Luggage delivery to cabins will take place from late afternoon to early evening.
- On embarkation day, pack essentials such as evening attire, medications, and travel documents in your carry-on bag.
Cabin Luggage Maximums:
- Maximum weight allowed per cabin: 100 kg.
- Maximum number of items allowed per cabin: 8, shared among all passengers.
Excess Luggage:
- Check-in will only accept luggage within the allowed limit.
- Guests with excess luggage should contact MSC Cruises or their travel agents when booking for separate shipping options, which may involve additional fees.
Travel Essentials:
- Travel documents, including passport.
- Personal identification papers.
Valuables:
- Money.
- Jewelry and other valuables.
Electronic Devices:
- Including laptops, tablets, smartphones, and similar gadgets.
Health and Comfort Items:
- Medications.
- Nappies (if needed).
- Any other essential items for immediate use.
Luggage Delivery on Embarkation Day:
- Your luggage will be provided directly to your cabin.
- Expected delivery time: Late afternoon to early evening.
Recommendations for Carry-On Bag:
- Ensure your carry-on bag contains essential items for both day and evening.
On Board Payment
Overview of the Cruise Card
- Purpose: Designed to replace the need to carry cash or credit cards while onboard.
- Issuance: Delivered to your cabin upon boarding.
Activation Procedure
- Activation Requirement: Link a credit/debit/prepaid card at a designated Cruise Card Activation Point.
- When to Activate: Available from boarding until 11:00 pm the next day.
- Locations: Activation Points are conveniently stationed throughout the ship.
- Process Highlights: Streamlined, rapid, and secure card enrollment, with PIN entry included.
Alternative for Card Activation
- Cash Deposit Option: Provided at the Reception – Guest Service Desk.
Travel Documents & Visas
- It is the Guest's responsibility to ensure they have all the necessary travel documents for the cruise.
- Guests should keep these documents accessible.
- Before embarking on the cruise and upon arrival at each port of call, Guests are encouraged to confirm the validity of their documentation through cruisebooking.com or relevant governmental bodies such as embassies or consulates.
- Only Guests with the appropriate travel documents will be allowed to board the ship.
- Travel restrictions may vary based on the Guest's citizenship at each destination.
- Refunds will be granted solely to those who provide the correct documentation.
What to Wear on a MSC Cruises
Daytime Dress Code
- Recommended Daytime Attire: Opt for casual wear.
- Feel free to wear shorts and a T-shirt.
Evening Dress Code
- Evening Attire Recommendations: Embrace collared shirts, trousers or skirts, and dresses.
- For cooler temperatures or air-conditioned areas, consider bringing a coat, light jacket, or sweater.
Gala Night Attire
- Dress Code for Gala Night: Dress to impress!
- From Tuxedos and Suits with ties to Evening Gowns, Cocktail Dresses, or upscale jeans paired with a polo shirt, the choice is yours.
- Select garments that reflect your elegance.
- Don't forget your mandatory accessory: your smile
Theme Party Dress Code
- Enjoy themed parties throughout the day and evening.
- For the Sunshine Party, don vibrant and cheerful attire.
- For the White Party, dress predominantly in white.
Dress Code Regulations
- Onboard staff strictly enforce dress code regulations, including those specified by restaurant hosts and management.
- Swimwear is prohibited in all formal dining venues, regardless of dining.
- Avoid shorts, flip-flops, and tank tops in main dining rooms, Specialty Restaurants, or the MSC Yacht Club during Evening Wear or Gala Nights.
- T-shirts are not permitted on Gala Night.
- Guests are required to adhere to dress code regulations posted outside buffet areas.
Sports Enthusiasts
- For gym sessions, make sure to wear gym shoes and a tracksuit.
- Enjoy state-of-the-art gym facilities but remember to wear gym shoes and a tracksuit.
- For yoga and dance classes, essential attire includes gym shoes and a tracksuit.
- Stay active with the right gear: gym shoes and tracksuits are a must.
Northern Europe Cruises
- For cruises to Svalbard islands and Polar regions, ensure you have appropriate polar clothing.
Shore Excursions
- Some shore excursions may include visits to religious sites.
- Wear appropriate clothing, ensuring coverage of knees and shoulders.
Parking & Transfers cost on MSC Cruises
Cruise Parking Options
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- Secure your cruise reservation conveniently online via your account on the cruise booking website. Contact us via phone at +1 (866) 622-334 or email at support@cruisebooking.com.
- Upon arrival for departure, simply park your vehicle, board the Cruise, and indulge in an enriching experience.
Fly & Cruise Assistance
- Fly & Cruise ensures a smooth start to your cruise adventure.
- We provide comprehensive assistance for any delays or issues encountered during your outbound journey.
ParkinGO Benefits
- MSC customers enjoy a 5% discount on ParkinGO web rates, including accessory services.
- This offer extends to 35 parking facilities near major European airports.
- The discount applies to the dynamic price list.
SEA Parking Milano
- Experience official airport parking in Milan with ViaMilano Parking.
- Conveniently located and easily accessible within the airport premises.
- Opt for optimal pricing and secure your slot by booking 21 days in advance.
- Special discounts are available to MSC customers at Milan Malpensa and Milan Linate.
- For further inquiries, our contact center is at your service.
Laundry
- Universally beloved garments just laundered.
- Convenient same-day laundry service is available.
- Elevate your post-holiday unwind by coming back to a neat stash of clothing at home.
- Laundry options are available throughout the cruise, including on the last day.
- Various Laundry Service Packages to choose from.
- A flat rate provides unlimited access to the service for all occupants of the cabin.
- Each cabin can utilize the service for up to 20 items per cruise.
