Insurance
- Prior to your journey, securing travel and medical insurance is strongly advised for all travelers.
- Ensure the insurance policy covers cancellations, interruptions, repatriation costs, medical assistance, and associated expenses.
- Confirm the policy extends coverage to hospital stays.
- Failure to obtain insurance may result in passengers incurring additional expenses not covered by the Cruise Company.
- For further details, please email us at support@cruisebooking.com or call +1 (866) 622-3344.
Cruise Embarkation
- Begin boarding at the specified time stated on your cruise ticket.
- Check-in must be completed no later than 2 hours before the ship's scheduled departure from any embarkation port.
- Review the precision of the details provided in the embarkation form included with your e-ticket before arriving at the port.
- Ensure all personal information in the embarkation form is correct.
- Presentation of the completed embarkation form is necessary to access the ship.
Hotel Service Charge
- Enjoy consistent, exceptional service from the staff throughout your cruise.
- A skilled team ensures a seamless onboard experience behind the scenes.
- Starting April 1, 2021, a mandatory Hotel Service Charge will be included in the total price for all new bookings for departures from Winter 2021-22 onward.
- This charge is not applicable to children under two years old at the time of the cruise's departure and is calculated per person per day.
Updated rates for the automatic Hotel Service Charge are as follows:
- For bookings for Caribbean and North American cruises confirmed before October 2, 2023, the rates will remain unchanged.
- Reservations for cruises to China, the Republic of Korea, and Japan, with departure dates from March 12, 2024, onwards, will not be affected if confirmed before October 19, 2023.
Luggage
- Bagexpress: Luggage Delivery Service from Home to Cabin and Back
- Convenient Port Entry and Exit: Make port entry and exit hassle-free by leaving your luggage worries behind.
- Seamless Relaxation Extension: Extend your relaxation journey from home to a cruise ship without managing your luggage.
- Luggage Service Reservation: Book your luggage delivery service through MSC's exclusive partnership with Bagexpress.
- Direct Home-to-Cabin Luggage Delivery: Enjoy the convenience of having your luggage transported directly from home to the cabin and back.
Check-in Luggage Allowance:
- Maximum of two suitcases per person, each not surpassing 90x75x43 cm in size and 23 kg in weight.
Hand Luggage Allowance:
- Maximum of two hand luggage items per person, each not exceeding 56x45x25 cm in size and 23 kg in weight.
Embarkation Day Instructions:
- Luggage delivery to cabins occurs from late afternoon to early evening.
- On embarkation day, pack essentials such as evening attire, medications, and travel documents in your carry-on bag.
Cabin Luggage Maximums:
- Maximum weight allowed per cabin: 100 kg.
- Maximum number of items allowed per cabin: 8, shared among all passengers.
Excess Luggage:
- Check-in accepts only luggage within the allowed limit.
- Guests with excess luggage should contact MSC Cruises or their travel agents for separate shipping options, which may involve additional fees.
Travel Essentials:
- Travel documents, including passport.
- Personal identification papers.
Valuables:
- Money.
- Jewelry and other valuables.
Electronic Devices:
- Including laptops, tablets, smartphones, and similar gadgets.
Health and Comfort Items:
- Medications.
- Nappies (if needed).
- Any other essential items for immediate use.
Luggage Delivery on Embarkation Day:
- Your luggage will be provided directly to your cabin.
- Expected delivery time: Late afternoon to early evening.
Recommendations for Carry-On Bag:
- Ensure your carry-on bag contains essential items for both day and evening.
On Board Payment
Cruise Card Overview
- Purpose: Designed to replace the need to carry cash or credit cards while onboard.
- Issuance: Your Cruise Card will be delivered to your cabin upon boarding.
Activation Procedure
- Activation Requirement: Link a credit/debit/prepaid card at a designated Cruise Card Activation Point.
- When to Activate: Activation is available from boarding until 11:00 pm the following day.
- Locations: Activation Points are conveniently stationed throughout the ship.
- Process Highlights: The activation process is streamlined, rapid, and secure, with PIN entry included.
Alternative for Card Activation
- Cash Deposit Option: Alternatively, guests can make a cash deposit at the reception – Guest service desk.
Travel Documents & Visas
- Ensure you have all the required travel documents for the cruise.
- Keep your documents easily accessible throughout your journey.
- Verify the validity of your documentation before boarding and at each port via CruiseBooking.com or relevant authorities.
- Boarding is permitted only for guests with proper travel documents.
- Note that travel restrictions may differ based on your citizenship at each destination.
- Refunds are contingent upon providing accurate documentation.
What to Wear on a MSC Cruises
Daytime Dress Code
- Casual wear is recommended.
- Shorts and T-shirts are suitable attire.
Evening Dress Code
- Collared shirts, trousers, skirts, and dresses are recommended.
- Bring a coat, light jacket, or sweater for cooler temperatures.
Gala Night Attire
- Dress to impress!
- Choose from tuxedos, suits, evening gowns, cocktail dresses, or upscale jeans paired with a polo shirt.
- Select elegant garments, and don't forget to wear your smile.
Theme Party Dress Code
- Enjoy themed parties with specific attire suggestions.
- Vibrant and cheerful attire is recommended for the Sunshine Party.
- Dress predominantly in white for the White Party.
Dress Code Regulations
- Dress code regulations are strictly enforced onboard.
- Swimwear is not allowed in formal dining venues.
- Avoid shorts, flip-flops, and tank tops during Evening Wear or Gala Nights.
- T-shirts are not permitted on Gala Night.
- Guests must adhere to dress code regulations posted outside buffet areas.
Sports Enthusiasts
- Wear gym shoes and a tracksuit for gym sessions.
- Gym shoes and tracksuits are essential for yoga and dance classes.
- Stay active with the right gear: gym shoes and tracksuits.
Shore Excursions
- Some excursions may include visits to religious sites.
- Wear appropriate clothing covering knees and shoulders.
Parking & Transfers cost on MSC Cruises
Cruise Parking Options
- You can easily reserve your cruise parking online through your account on the cruise booking website. For assistance, call +1 (866) 622-334 or email support@cruisebooking.com.
- Upon arrival for departure, simply park your vehicle, board the cruise, and embark on an enriching experience.
Fly & Cruise Assistance
- Ensure a seamless beginning to your cruise adventure with Fly & Cruise assistance.
- We offer comprehensive support for any delays or issues encountered during your outbound journey.
ParkinGO Benefits
- MSC customers receive a 5% discount on ParkinGO web rates, including additional services.
- This discount applies to 35 parking facilities near major European airports and is based on the dynamic price list.
SEA Parking Milano
- Discover official airport parking in Milan with ViaMilano Parking.
- Conveniently situated and easily accessible within the airport premises.
- Enjoy optimal pricing by booking 21 days in advance and secure your spot. Special discounts are available for MSC customers at Milan Malpensa and Milan Linate.
- For further inquiries, our contact center is at your service.
Laundry
- Freshly cleaned, universally beloved garments.
- Enjoy the convenience of same-day laundry service.
- Return home after your holiday to find your clothes neatly laundered.
- Laundry facilities are accessible throughout the cruise, even on the last day.
- Choose from a variety of Laundry Service Packages.
- Benefit from a flat rate for unlimited access to the service for all cabin occupants.
- Each cabin can utilize the service for up to 20 items per cruise.
