The following are some useful Information you need to know about the Norwegian Aqua:
Disabled Facilities
General Accessibility Information:
- Information about if a vacation is suitable for those with limited mobility is provided before booking.
- Guests with disabilities should share complete details of their needs before booking.
- Guests with major mobility challenges should have a companion to help them.
- Norwegian Cruise Line (NCL) only offers certain assistance as part of their contract or when legally required.
Wheelchair Accessible Staterooms:
- Each ship has a few staterooms accessible to wheelchairs with special amenities.
- Guests in wheelchairs should bring foldable ones or arrange delivery through Scooteround.
- Wheelchairs and scooters must be kept in staterooms.
- Some activities or excursions may not be accessible at ports where tenders are used.
- NCL has specific rules about which wheelchairs are allowed on board.
Accessibility for Hearing-/Vision-Impaired Guests:
- Some staterooms have vibrating alarm clocks and flashlight systems.
- Registered guide dogs are permitted on all ships, but there are some restrictions.
Oxygen Requirements:
- Guests needing oxygen should bring their own.
- Special Needs at Sea is approved to deliver oxygen to NCL ships.
Medical Conditions and Special Treatments:
- Any special medical needs must be reported when booking.
- Medical declaration and liability forms may be needed for some conditions.
- NCL may deny boarding to guests whose health conditions pose a safety risk or need more care than NCL can offer.
Dietary Requirements:
- Refrigerators for insulin storage are available in all staterooms except Studios.
- Options like low-calorie, sugar-free, fat-free, gluten-free, lactose-free, sodium-free, Kosher, and dairy-free diets are available if requested at least two months before the cruise.
Special Dietary Requirements
- When you book, please let Norwegian Cruise Line or Cruisebooking.com know if you have any food allergies or need special meals, such as Kosher or gluten-free.
- Give them 30 days' notice if you need special dietary products to make sure they can provide them.
- Kosher meal requests might not be guaranteed if made less than 30 days before the cruise starts.
- For everyone's safety, you can't bring food that needs to be prepared by the ship's staff or stored cold on board.
Alcohol and Beverage Policy
- Guests must be 21 years or older to purchase or consume alcoholic beverages on itineraries involving ports in the USA, Canada, or China.
- Premium All-inclusive packages include alcoholic beverages only for guests 21 years and older.
- For all other itineraries, the age requirement is 18 or above, except for citizens of the USA, Canada, or China.
- On cruises with ports in the USA, Canada, or China (excluding Alaska and Hawaii), guests aged 18-20 can consume wine and beer with parental consent.
- Parental consent requires completion of the Young Adult Alcoholic Beverage Waiver form, available at the Guest Services Desk during embarkation.
Smoking Policy
Indoor Public Areas:
- No smoking, except in specific cigar lounges and the casino.
Cigar Lounge:
- Only cigar smoking is allowed.
- No cigarettes, pipes, e-cigarettes, or vapor devices.
Casino:
- Smoking rooms are available on Norwegian Bliss, Norwegian Joy, and Norwegian Encore.
- Other ships allow smoking for active players during gaming hours (cigarettes, e-cigarettes, vapor devices).
Staterooms:
- Smoking is not allowed in rooms or on balconies.
- USD 250 cleaning charge for smoking inside.
- Additional charges for damage caused by cigarette burns.
Outdoor Areas:
- No smoking near food venues, jogging track, outdoor sports venues, children's pool areas, Vibe Beach Club, Posh Beach Club, or The Waterfront.
The Haven:
- No smoking in The Haven courtyard area.
- Smoking is permitted on some ships in the Haven Sun Deck area.
Dress Code
Attire Options:
- Resort casual or formal attire is acceptable.
- "Dress-Up or Not Night" allows for personal style choices.
Cruise Casual:
- Suitable for daytime, buffets, and most specialty restaurants.
- Women can wear summer dresses, skirts, pants, shorts, jeans, and tops.
- Men can opt for khakis, jeans, shorts, and casual shirts.
- Swimwear is allowed in specific areas with proper attire.
- A sweater is recommended due to chilly air conditioning.
- Kids 12 and below can wear comfortable shorts in all restaurants.
- Tank tops for men, flip flops, baseball caps, visors, and overly faded or torn jeans are not permitted in main dining areas.
All Decked-out:
- Smart casual attire for formal dining and upscale specialty restaurants.
- Women can wear slacks, jeans, dresses, skirts, and tops.
- Men should wear jeans or slacks with a collared shirt and closed-toed shoes.
Ready for Adventure:
- Consider shore excursion activities when packing.
- Comfy walking shoes are recommended.
- Closed-toed shoes are advised for both kids and adults.
Special Events:
- "Norwegian's Night Out" offers cocktails, fine dining, and entertainment.
- "White Hot Party" suggests packing an all-white ensemble for this iconic event.
Accessibility
- Norwegian is dedicated to making Freestyle cruising accessible to all guests, ensuring everyone can enjoy the fun and excitement.
- Guests with special requirements can contact us at +1 (866) 622-3344.
- Norwegian's Access Desk, staffed by Access Coordinators, works to meet the needs of guests with special requirements, enhancing safety and accessibility during the cruise.
- Access Coordinators at the Access Desk engage with guests to understand their needs and expectations for the cruising experience.
- Guests or their travel agents can contact Norwegian to communicate special accommodation requirements through a Special Accommodation Requirements Information form available from the Access Desk.
- To ensure a tailored and enjoyable cruise experience, guests can contact us via phone +1 (866) 622-3344 or email support@cruisebooking.com.
Service Charges
- A service charge is automatically added to guests' shipboard accounts for all staterooms.
- The service charge amounts vary based on the type of stateroom.
- $16 per guest per day for Studios, Inside, Oceanview, and Balcony Staterooms.
- $18 per guest per day for Club Balcony Suites.
- $20 per guest per day for Suites, The Haven Suites, and Concierge staterooms.
- The service charge is shared among various staff members, including restaurant staff, stateroom stewards, and behind-the-scenes staff who enhance the overall cruise experience.
- Guests can pre-pay the service charges before their cruise.
- If guests have concerns about the service received during the cruise, they should inform the on-board Guest Services Desk staff promptly for timely resolution. If issues cannot be resolved, adjustments to the service charge can be made on board.
- Refunds for pre-paid service charges are not available on board. Guests must apply for refunds, if applicable, after returning home by contacting the Guest Relations department.
- Certain staff positions, such as concierge, butler, youth program staff, and beverage service, provide individualized service and are not covered by the overall service charge. Guests are encouraged to acknowledge good service from these staff members with appropriate gratuities.
- Additionally, a 20% gratuity and spa service charge are added for all spa and salon services, and a 20% gratuity and beverage service charge are added for all beverage purchases.
- A 20% gratuity and specialty service charge is added to all specialty restaurant dining and entertainment-based dining (e.g., Cirque Dreams® and Dinner). This does not apply to Free at Sea dining and drinks packages.
Medical Facilities
- Each ship has a doctor and nurse to provide medical care and services at standard rates.
- Ships have commonly used medications that the onboard doctor can prescribe.
Wi-Fi & Internet Access
- Norwegian ships have 24-hour Internet Cafés for passengers.
- For details on rates and services, visit their official website.
- Wi-Fi is available on all Norwegian ships.
- Passengers can use their mobile phones at sea, with international roaming charges billed to their home account.
- Rates are set by the service provider, not the Norwegian Cruise Line.
- For more information, passengers should contact their service provider directly.
Services
- Hair styling, manicures, pedicures, facials, and massages are available at Mandara Spa Salon.
- Gift shops offer duty-free shopping, including fine jewelry, perfumes, clothing, cosmetics, and some drugstore items.
- Laundry and dry-cleaning services are available.
- Internet Café on site.
- Art auctions are hosted onboard.
- Photography services capture moments throughout the cruise.
Age Restrictions
- Infants on Norwegian Cruise Line ships must be at least six months old at embarkation.
- For trips with three or more consecutive days at sea, infants must be at least 12 months old.
- Minors are defined as those under 18 years old at embarkation.
- Young adults are defined as those between 18 and 20 years old.
- On trips including ports in the USA, Canada, or China, guests under 21 must be with someone 21 or older in the same or connecting room.
- For other trips, guests under 18 (excluding US, Canadian, or Chinese citizens) need supervision, with exceptions specified in the policy.
- Guests under 18 traveling without a parent or legal guardian must provide a Parent/Guardian Release Form at check-in.
- Single parents traveling with children under 18 to Canadian ports must have a notarized letter of approval from the absent parent.
- Married couples under 21 can share a room if they show proof of marriage.
- Children under 16 cannot use the fitness center.
- The Casino and Thermal Spa have an age limit of 18.
- Some bars and lounges on specific ships are for adults 18 and over only.
- Lifeguards are at family pools, but adult supervision for children under 12 is strongly recommended.
- Parents or accompanying adults must not leave children unattended on board while they go ashore.
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