The following are some useful Information you need to know about the Norwegian Gem:
Disabled Facilities
General Accessibility Information:
- Check if your vacation is suitable if you have limited mobility before booking.
- Tell the cruise line about any disabilities before booking.
- If you have major mobility issues, it's a good idea to travel with someone.
- Norwegian Cruise Line (NCL) offers limited help, only as required by law.
Wheelchair Accessible Staterooms:
- A few rooms are available for wheelchair users.
- Use collapsible wheelchairs or rent scooters through Scooteround.
- Keep wheelchairs and scooters in your room.
- Not all activities or excursions are wheelchair accessible, especially at tender ports.
Accessibility for Hearing-/Vision-Impaired Guests:
- Some rooms have special alarm clocks and lighting systems.
- Guide dogs are allowed with some restrictions.
Oxygen Requirements:
- Bring your oxygen.
- Special Needs at Sea can deliver oxygen to the ship.
Medical Conditions and Special Treatments:
- Report any special medical needs when booking.
- You might need to fill out forms about your health and waive certain liabilities.
- Guests with conditions that could affect safety or need extra care might not be allowed to board.
Special Dietary Requirements
- All rooms, except for the Studios, have refrigerators to store insulin.
- Two months before your cruise, you can ask for special meals that are low-calorie, sugar-free, fat-free, gluten-free, lactose-free, sodium-free, Kosher, and dairy-free.
- Tell Norwegian Cruise Line or Cruisebooking.com about any food allergies or special diet needs when you book your cruise.
- Order any special diet products at least 30 days before your cruise to make sure they are available.
- Kosher meals requested less than 30 days before the cruise may not be provided.
- You cannot bring your food, which needs to be prepared or stored by the ship’s staff, for safety reasons.
Alcohol and Beverage Policy
- Guests need to be 21 or older to buy or drink alcohol on cruises that go to the USA, Canada, or China.
- Only guests 21 and up can buy alcohol in the Premium All-inclusive packages.
- You must be 18 or older to drink alcohol on other cruise routes, except if you're from the USA, Canada, or China.
- On cruises visiting the USA, Canada, or China (except Alaska and Hawaii), guests aged 18 to 20 can drink wine and beer if their parents agree.
- Parents must sign the Young Adult Alcoholic Beverage Waiver form at the Guest Services Desk on board to give permission.
Smoking Policy
Indoor Public Areas:
- Smoking is permitted only in designated cigar lounges and the casino.
Cigar Lounge:
- Only for smoking cigars.
- Smoking cigarettes, pipes, e-cigarettes, or vapor devices is not allowed.
Casino:
- Special smoking rooms are available on Norwegian Bliss, Norwegian Joy, and Norwegian Encore.
- On other ships, smoking is allowed for active players (cigarettes, e-cigarettes, and vapor devices) during gaming hours.
Staterooms:
- Smoking inside rooms and on balconies is prohibited.
- A $250 fee applies for smoking inside.
- Extra charges may apply for damage from cigarette burns.
Outdoor Areas:
- Smoking is not allowed near food service areas, jogging tracks, sports venues, children’s pool areas, Vibe Beach Club, Posh Beach Club, or The Waterfront.
The Haven:
- Smoking is prohibited in The Haven courtyard.
- Smoking is allowed on certain ships in the Sun Deck area.
Dress Code
Resort Attire Options:
- Wear either casual or formal resort clothes.
Dress-Up or Not Night:
- Wear clothes that match your style.
Cruise Casual:
- Good for daytime, buffets, and most special restaurants.
- Women: Summer dresses, skirts, pants, shorts, jeans, tops.
- Men: Khakis, jeans, shorts, casual shirts.
- Swimwear: Only in specific areas.
- Sweater: Bring one for cold, air-conditioned places.
- Children (12 and under): Comfortable shorts are okay in all restaurants.
- Not allowed in main dining areas: Men's tank tops, flip flops, baseball caps, visors, and very faded or torn jeans.
All Decked-out:
- Smart casual is needed for formal dining and high-end restaurants.
- Women: Slacks, jeans, skirts, tops.
- Men: Pants, slacks, collared shirts, shoes that cover toes.
Ready for Adventure:
- Choose clothes for shore excursions.
- Suggested: Comfortable walking shoes.
- Recommended: Shoes that cover toes for kids and adults.
Special Events:
- "Norwegian's Night Out": Includes cocktails, fine dining, and shows.
- "White Hot Party": Wear all-white clothes for this event.
Accessibility
- Freestyle Cruising on Norwegian: Guarantees a fun experience for everyone.
- Guests with special requirements can contact us at +1 (866) 622-3344.
- Access Desk Help: Coordinators are available to ensure safety and accessibility. They work with guests to accommodate their needs.
- Special Accommodation Form: Fill out the Special Accommodation Requirements Information form through the Access Desk to communicate any special needs.
- Customize Your Cruise: For a personalized cruise experience, call +1 (866) 622-3344 or email support@cruisebooking.com.
Service Charges
- Every day, a service fee is automatically added to guests' accounts.
- $16 for Studios, Inside, Oceanview, and Balcony Rooms
- $18 for Club Balcony Suites
- $20 for Suites, The Haven Suites, and Concierge Rooms
- This fee is shared with staff, such as restaurant and room stewards.
- Guests can choose to pay this fee before the cruise starts.
- If there are any service issues, guests should speak with the Guest Services Desk on the ship. If the issue is not resolved, the fee can be adjusted while onboard.
- No refunds for these fees are provided on the ship. Guests must contact Guest Relations after the cruise for refunds.
- Tips for personal services, like those from a concierge or butler, are not included. Direct tipping is advised for exceptional service.
- A 20% tip is automatically added for spa and salon services, drinks, and special dining, except for some dining and drink packages.
Medical Facilities
- Each ship has a doctor and nurse available at standard rates.
- Basic medications are provided by the doctor.
Wi-Fi & Internet Access
- Internet Cafés are open 24/7 on all ships.
- Check the Norwegian Cruise Line website for internet rates and services.
- Wi-Fi is accessible everywhere on the ship.
- Mobile phones work at sea, but international roaming charges apply.
- Confirm mobile roaming rates with your provider.
Services
- Mandara Spa Salon offers hair styling, manicures, pedicures, facials, and massages.
- Duty-free shopping includes jewelry, perfumes, clothing, and cosmetics.
- Laundry and dry-cleaning services are available.
- An Internet Café, art auctions, and photography services are offered on board.
Age Restrictions
- Infants must be at least six months old to board or 12 months for longer cruises.
- Under 18s are considered minors, and 18-20-year-olds are young adults.
- Guests under 21 need a roommate aged 21 or older for cruises to the USA, Canada, or China.
- Minors require adult supervision.
- Minors traveling without parents need a signed release form for travel and medical decisions.
- Single parents traveling to Canada need notarized approval from the other parent.
- Married couples under 21 can share a room with marriage proof.
- The fitness center is off-limits to children under 16; the casino and spa are for 18+.
- Entry to certain bars and lounges is restricted to adults 18 and older.
- Lifeguards are present at family pools; children under 12 should have adult supervision.
- Children should not be left alone on the ship while adults go ashore.
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