The following are some useful Information you need to know about the Norwegian Sun:
Accessibility and Disabilities on Norwegian Cruise Line (NCL)
Norwegian Cruise Line is committed to accommodating guests with disabilities and special needs. Here are the guidelines and policies for guests with disabilities:
- Reporting Disabilities: Guests with physical disabilities or medical conditions that require special treatment, or attention should report these needs to NCL's Access Desk when making their reservation. This ensures appropriate accommodation and assistance can be arranged.
- Refusing or Revoking Passage: NCL reserves the right to refuse or revoke passage for any guest they deem unfit for travel or who may pose a risk to the safety or comfort of other guests on board.
- Denying Participation in Activities: NCL may deny participation in certain activities to guests based on their past or present medical conditions to ensure the safety and well-being of all participants.
- Assistance for Children with Disabilities: NCL assists children with disabilities, including help with boarding and disembarkation, to ensure a smooth and stress-free experience.
- Oxygen Therapy: Guests who require oxygen or oxygen therapy are welcome on NCL ships; however, they must bring their supply of oxygen.
- Alternative Travel Arrangements: NCL may request guests to make alternative trip arrangements if they are unable to meet certain safety requirements or other criteria necessary for safe travel.
- Traveling Companions: Guests who cannot care for their basic needs independently are required to have a capable traveling companion who can provide the necessary assistance.
- Service Animals: Service animals are allowed on board NCL ships, but arrangements must be made through the Access Desk before the cruise to ensure all necessary accommodations are in place.
Complete Your Online Check-In
New health and safety steps have been added to the Online Check-In process to make your boarding experience quicker and smoother. By completing all the required steps online, guests will reduce their processing time at the pier. Online Check-In is mandatory for all guests to access their eDocs (boarding pass). Remember, port security requires each guest to show their eDocs to enter the pier.
Important: Online Check-In must be completed at least 3 days before sailing. After this time, online check-in will no longer be available.
Steps to Complete Online Check-In
- Travel Documentation: Enter your passport number or provide information for any other travel documents.
- Flight Information: Share your airline details and, if needed, purchase transfers to and from the pier and the airport.
- Onboard Payment Preferences: Choose your preferred payment method for onboard purchases, such as credit card, debit card, or cash.
- Take a Selfie Photo: Use a webcam or mobile phone camera to catch your pre-cruise security photo. If you do not have a webcam, you can complete this step later using the Mobile app.
Additional Steps Available 21 Days Before Sailing
- Reserve an Arrival Time: Select a specific time to arrive at the pier for check-in. You will only be permitted to enter the terminal during your reserved time slot.
- Watch the Required Safety Video: View the safety video in advance to avoid gathering in large crowds on board. The video covers important information about muster drills, life jackets, and onboard safety procedures.
Download or Print Your eDocs - Boarding Pass
After completing the Online Check-In for each guest, you will need to download your eDocs, which serve as your boarding pass. Follow these actions to ensure a smooth entry into the port:
- Select "Download eDocs": Once all guests have completed the Online Check-In, choose the "Download eDocs" option.
- Print or Save a Copy: Print a physical copy of your eDocs or save a screenshot on your phone. The eDocs should include the guest's name, terminal arrival time, ship, stateroom, and barcode.
- Port Security Check: Port security will review your eDocs along with your passport or other identification to grant entry to the port.
Important Information
- Availability: You can download your eDocs 21 days before your sailing date, but only after completing the Online Check-In process.
- Be Prepared: Ensure your eDocs are ready at embarkation. Please present them to avoid long wait times at the port.
Cruise Norwegian Mobile App
To start planning your cruise, download the Cruise Norwegian mobile app from the App Store or Google Play. The first step is to link your account to the app, which will allow you to explore and plan all the activities available on board. Once you are on the ship and linked to the ship's Wi-Fi, the app will automatically connect.
How to Log in to My NCL
- Create an Account: If you booked through a travel agent or have never logged in before, create a new account.
- Link Your Reservation: Answer "yes" to the question, "Do you currently have a cruise reservation?" Then, enter your ship name, reservation number, and sail date to add your booking to your account.
- Need Help? If you have trouble finding your cruise, try resetting your password or call the Technical Support department at +1 (866) 622-3344.
Customize Everything Onboard and Ashore
With the Cruise Norwegian app, you can:
- Book Shore Excursions: Plan adventures and activities for each port.
- Make Dinner Reservations: Reserve different restaurants for each day of your cruise.
- Explore Onboard Experiences: Learn about all the exciting activities and facilities available on your ship.
- Reserve Entertainment: Secure your seats for award-winning shows and events.
- View Your Itinerary: Get an overview of your planned activities, both onboard and at port.
- Join a Virtual Queue: Save time by joining virtual queues instead of waiting in line.
- Stay Connected: Use the app to text or call other guests while onboard.
- Read the Digital Freestyle Daily Newsletter: Stay informed with a daily schedule of activities and events on the ship.
- Track Your Onboard Purchases: Keep an eye on your spending throughout your holiday.
Quick Cruise Packing List
When preparing for your cruise, it's important to pack wisely to provide a comfortable and enjoyable experience. Here's a detailed packing list to help you get ready:
Casual Clothing
Norwegian's Freestyle Cruising allows for a relaxed dress code, so pack casual wear for most occasions on board. Here are some essentials:
For Women:
- Summer dresses
- Skirts
- Capri pants
- Shorts
- Jeans
- Blouses
- A light sweater (for cooler indoor areas)
- White outfit (for themed parties)
For Men:
- Khakis
- Jeans
- Shorts
- T-shirts
- Light sweater
Accessories:
- Caps or hats
- Sunglasses
- Bathing suits
Footwear Options
Choosing the right footwear is crucial, especially if you plan to participate in various activities both on and off the ship:
- Flip Flops: Perfect for lounging by the pool or casual strolls on deck.
- Closed-Toe Shoes: Essential for certain shore excursions like hiking, zip lining, or any activity with safety requirements.
- Sneakers: A must for onboard activities, especially those requiring secure footing like the ropes course.
Weather Gear
Packing the right weather gear ensures you are prepared for any climate:
- Small Umbrella: Handy for unexpected rain showers.
- Sunscreen and Insect Repellent: Protect your skin from the sun and bugs, especially in tropical destinations.
- Light Jacket: Useful for cooler evenings or unpredictable weather.
- Lined Bag: For wet items like swimsuits after a day at the pool or beach.
Stateroom Essentials
Make your stateroom as comfortable as possible with these additional items:
- Chargers: Ensure you have chargers for all your electronic devices. Consider bringing a small surge protector to charge multiple items at once.
- Battery-Powered Nightlight: Handy for navigating your cabin at night.
- Travel Adapter: Necessary if you plan to use both North American and European outlets available in most staterooms.
- Health Kit: Include basic first-aid supplies and any over-the-counter medications you may need.
- Air Freshener: Keeps your cabin smelling fresh.
- Small Fan: A battery-operated fan can help circulate air in your stateroom.
- Alarm Clock: Useful if you prefer a traditional clock instead of relying on your phone.
Smoking Policy on the Ship
To ensure the health and well-being of all guests and crew, most indoor public areas on the ship are smoke-free, except for designated cigar lounges and certain areas in the casino. Outdoor smoking is allowed only in specific designated areas.
Indoor Areas
Cigar Lounge:
- Smoking cigars is allowed in the designated cigar lounge.
- Smoking cigarettes, pipes, electronic cigarettes, and vapor devices are not allowed in the cigar lounge.
- On ships like Norwegian Sky, Norwegian Sun, Norwegian Star, and Pride of America, which do not have a cigar lounge, cigar and pipe smoking is only permitted in specific outdoor areas.
Casino:
- Norwegian Bliss, Norwegian Joy, & Norwegian Encore have a specified smoking room within the casino.
- On all other ships, active casino players can smoke cigarettes, electronic cigarettes, and vapor devices in the casino during gaming hours.
- Cigarettes and pipe smoking are not allowed in the casino on any ship.
Staterooms:
- Smoking of any kind, including cigarettes, cigars, pipes, electronic cigarettes, and vapor devices, is not allowed in staterooms or on their balconies.
- If smoking occurs in a stateroom or on a balcony, the onboard account will be charged a $250 USD cleaning fee.
- If cigarette burns are found on furniture, linens, towels, or carpets, guests will be informed and charged for any damages.
- Guests staying in the Garden Villas may smoke in their secret gardens and on their private sun decks.
Outdoor Areas
General Outdoor Areas:
- Smoking, including cigars, pipes, electronic cigarettes, and vapor devices, is not permitted near or in areas serving food, the jogging track, outdoor sports venues, children's pool areas, Vibe Beach Club, Posh Beach Club, or The Waterfront.
The Haven:
- Smoking is not allowed in The Haven courtyard area.
- Smoking is allowed on The Haven Sun Deck area (forward) on Breakaway Class and Breakaway Plus Class ships.
On Norwegian Sun:
- The designated smoking area for all types of smoking, including cigarettes, cigars, pipes, electronic cigarettes, and vapor devices, is on Deck 12 forward near the entire bar.
- During bad weather, the alternative temporary smoking area is on Deck 11 forward, port side, near the towel station.
Alcohol Policy on Board
All guests are generally not allowed to bring alcohol on board the ships. However, there are specific guidelines for wine and champagne. Any alcohol purchased at ports-of-call or in the onboard shops will be safely stored by the crew and made available for pick-up on the final night of the cruise or the morning of debarkation.
Wine & Champagne Policy
Bringing Wine and Champagne on Board:
- Guests are permitted to bring bottles of wine and champagne on board.
- A corkage fee is charged if these bottles are consumed in any restaurant, public area, or stateroom.
- Corkage fees are as follows: 750 ml Bottle: USD 15.00, 1,500 ml Magnum: $30.00 USD
- Wine or champagne sent straight to the ship by travel agents, friends, family, or from another retail source will also incur the same fees.
- Box wines are not allowed on board.
Exemption for Beverage Package Holders:
- Guests who have purchased a beverage package or have one included as part of the Free At Sea upgrade will not be charged a corkage fee for wine or champagne brought on board.
Wi-Fi on a Norwegian Cruise Line (NCL) Ship
Norwegian Cruise Line provides several options for staying connected while on board, ensuring guests have access to the internet and communication services throughout their cruise.
Options for Connectivity
Wi-Fi Packages:
- Unlimited Wi-Fi Package: This package allows access to websites, email, social media, and apps. Please note that it does not support VPN access.
- Unlimited Premium Wi-Fi Package: Offers everything included in the Unlimited Wi-Fi package plus VPN access and streaming capabilities.
- Internet Cafés: All NCL ships are equipped with 24-hour Internet Cafés, providing convenient access to the Internet at any time.
- Cellular Plans: Guests can use their cell phone plan to make home calls. Charges and availability depend on the guest's cell provider.
- Personal Hotspot: If your phone has a personal hotspot feature, you can utilize it to connect your laptop or other devices to the Internet.
Tips for Using the Internet on an NCL Cruise
- Convert Email Settings to Basic: To use less data and improve loading times, adjust your email settings to a basic version.
- VPN Limitations: If you plan to work during your cruise, discuss VPN usage with your company's IT department to understand any limitations.
- Power Preparedness: For each device you bring on board, bring a fully charged battery pack and a power supply.
- Data Management: Carry data cables to transfer pictures and other files efficiently.
- Use Headphones: Remember to pack headphones for private listening in public areas or your stateroom.
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