The following are some useful Information you need to know about the Symphony of the Seas:
Special Dietary Requirements
Dietary Accommodation
- Efforts are made to meet guests' dietary requirements where possible.
- Options for food allergies, such as gluten-free, kosher, low-fat, and low-sodium diets, are available.
Vegetarian Options
- The Main Dining Room and Windjammer Cafe serve a variety of vegetarian dishes daily without special requests.
Special Dietary Items
- Lactose-free or soy milk, Ensure, and kosher meals are available at no additional cost.
- Notification is required at least 45 days prior to the cruise (90 days for European/South American itineraries).
Vegan Menus
- Available on request in the Main Dining Room.
Kosher for Passover Meals
- It must be requested 90 days in advance.
- Please get in touch with us for details on the booking.
Request Process
Last-Minute Requests
- Accommodation depends on ship availability for requests within 45 days of traveling (90 days for European/Asian itineraries). Still, all efforts will be made to meet needs.
Important Notes
- Baby food is available through the Gifts and Gear/Babies to Go program.
- Infant formula is not provided on board.
- Restrictions apply to bringing food onboard, limited to baby food and dry, non-perishable snacks.
Also Read: Tips for First-time Royal Caribbean Cruisers
Disabled Facilities
Getting On and Off the Ship
- Guests using gangways and boarding bridges receive assistance from personnel equipped with wheelchairs.
- Personnel are unable to lift guests; potential wait times for aid may occur.
- For additional assistance,, contact our support team at support@cruisebooking.com or +1 (866) 622-3344.
Wheelchair Accessible Staterooms
- All ships have staterooms specially designed for guests with mobility and other disabilities.
- For more details, reach out to the support team at support@cruisebooking.com or +1 (866) 622-3344.
Proof of Disability for Reserving Accessible Rooms
- No proof of disability is necessary.
- Confirm the need for an accessible stateroom by completing a Guest Special Needs Form.
Accessibility at Perfect Day at CocoCay
- The island offers accessible amenities, including complimentary beach access wheelchairs.
- Accessible trams are available.
- Coco Beach Club features various accessible amenities.
- Some attractions have stairs; ongoing evaluations to enhance accessibility are in progress.
Advance Notice for Disabilities
- Detailed information on disabilities is not required, but sharing your needs helps enhance assistance.
- Advance notice is required for certain services; refer to the Planning Ahead section for more details.
Requirement for Companion for Guests with Disabilities
- No companion is required.
- Personal task assistance is not provided; guests need to consider their individual needs when booking.
Contact for Disability Concerns at the Pier or Ship
- Contact a Complaint Resolution Official (CRO) at U.S. ports or on ships for disability-related concerns.
- Officials are well-trained in disability regulations and policies.
Also Read: Royal Caribbean Cruise Ships By Age - Newest to Oldest
Wheelchairs or Scooters On/Off the Ship
- Complimentary wheelchairs are available for embarkation and disembarkation.
- Guests can bring their wheelchairs or rent from approved companies that offer cruise rentals.
Braille Material Onboard
- Braille materials are not provided; however, qualified readers are available.
- Trained crew members can read essential written materials like the daily Cruise Compass and dining menus upon request.
Service Animals and Emotional Support Animals
- Service animals are welcome onboard; contact Accessible Shore Excursions for guidelines and accommodation.
- Emotional support animals are not permitted onboard.
Wheelchair Access in Shore Excursions
- Not all tours are wheelchair accessible due to constraints at historical sites, terrain, and infrastructure.
- Accessible tours designed for wheelchair users are available at select ports.
- For specific tour availability, complete the Accessible Shore Excursions Form and contact +1 (866) 622-3344 for Pre-Cruise Planning Assistance.
Also Read: Are There Any Royal Caribbean Cruise Deposits?
Dress Code
Casual Attire
- Comfort is paramount while on vacation.
- Acceptable clothing includes jeans, polos, sundresses, and blouses.
- Swimwear is deemed appropriate for the Pool Deck.
- Shorts are suitable for breakfast and lunch.
Smart Casual Dress Code
- Aim for a dress level slightly more formal than standard dinner attire.
- Men should wear collared shirts, jackets, sports coats, or blazers.
- Women should choose dresses, skirts with blouses, pantsuits, or other elegant outfits.
- Dressing to impress is recommended.
Formal Attire
- Choose your most elegant black-tie outfit.
- Options for men include suits, ties, and tuxedos; for women, cocktail dresses or evening gowns.
- Typically designated for 1-3 nights during the cruise at the ship's discretion.
Formal Nights on Different Cruise Durations
- 3/4/5-night cruises: Usually on Day 2.
- 6-night cruises: Generally, on Days 2 and 6.
- Oasis and Allure of the Seas: Western itineraries - Days 2 and 5; Eastern itineraries - Days 2 and 6.
- Longer cruises: Specifics are available via the provided link.
- No Formal Night on Empress of the Seas sailings (per current schedules).
Venue Dress Code
- Bare feet are not allowed in any venue.
- Tank tops are not permitted during dinner in the Main Dining Area or Specialty Dining venues.
Also Read: How much are gratuities on Royal Caribbean Cruises?
Age Restrictions for Alcohol Consumption
- Effective immediately on all voyages.
- Royal Caribbean International ships departing from North America: Minimum age is 21.
- Royal Caribbean International ships departing from Dubai, United Arab Emirates: Minimum age is 21.
- Royal Caribbean International ships sailing from Europe, South America, Asia, Australia, & New Zealand: Minimum age is 18.
- The minimum age is 21 at all private destinations, regardless of the departure point.
- The Company reserves the right to adjust the minimum age on any sailing in accordance with local laws, though this is infrequent.
Also Read:5 Interesting Reasons to Choose Royal Caribbean
Alcohol Policy
Prohibited Items
- Guests are not allowed to obtain beer or hard liquor onboard for consumption or any additional purposes.
- Confiscated alcohol on embarkation day will not be returned.
Inspection and Disposal
- Security may inspect containers such as water bottles, soda bottles, mouthwash, and luggage.
- Containers with alcohol will be discarded.
Alcohol Policy Violation
- Violations include excessive drinking, providing alcohol to minors, irresponsible behavior, or attempts to conceal alcoholic items.
- Per the Guest Conduct Policy, violations may result in disembarkation or denial of boarding at the guest's expense.
- Alcohol will not be returned to underage guests.
- All guests must comply with TSA policies regarding the transportation of liquids.
Wine and Champagne Allowance (Boarding Day)
- Guests may bring two (2) 750 ml bottles of personal wine or champagne to the stateroom on embarkation day in their carry-on luggage.
- Additional bottles brought onboard or purchased elsewhere will be stored and returned on the last day of the cruise.
Consecutive Cruises
- Guests on back-to-back cruises may bring two (2) 750 ml bottles of wine or champagne per voyage per stateroom.
- Additional bottles will be stored and delivered (two at a time) on the first day of each subsequent voyage.
- Guests getting more than two bottles at the beginning of the first cruise should have documentation for consecutive sailings available for security on embarkation day.
Also Read: How much is the Royal Caribbean Drink Package?
Smoking Policy
Smoking Areas
- Designated outdoor areas are available for smoking cigarettes, cigars, e-cigarettes, and pipes.
- These areas are clearly marked with signage and equipped with ashtrays.
- Smoking is prohibited near food venues, children's areas, and pools, with exceptions in Central Park and the Boardwalk for Oasis-class ships.
Casino Smoking
- Casino Royale has specific zones for smoking, marked by clear non-smoking signs.
- Exceptions: No non-smoking areas in casinos on ships departing from China and Hong Kong.
- Smoking is not allowed in casinos on ships departing from Australia and the United Kingdom.
Interior Spaces
- All indoor public spaces, such as dining venues, theaters, bars, lounges, hallways, elevators, and jogging tracks, are smoke-free.
Stateroom Policy
- Smoking is strictly prohibited inside all staterooms and on balconies, regardless of stateroom category.
- For violations noted on the SeaPass® account, a USD 250 cleaning fee is charged, and further actions may be taken as per the Guest Conduct Policy.
Tobacco Disposal and Usage
- Proper disposal of cigarettes, cigars, and pipe tobacco is required; discarding them overboard is strictly forbidden.
- Cigar and pipe smoking is limited to designated outdoor areas and Cigar Bars.
- Tobacco products are restricted to guests 18 years and older.
E-cigarettes
- Usage is permitted only within designated smoking areas.
Compliance and Inquiry
- Guests are encouraged to comply with the smoking policy for a pleasant cruise experience.
- Information on designated smoking areas is available at Guest Services.
Policy Update
- The smoking policy was last updated in September 2013 and applies to all ships departing from January 1, 2014, onwards.
Wi-Fi & Internet Access
Connectivity Options Onboard
- VOOM Wireless Internet Access (Wi-Fi): A device with Wi-Fi capability is required.
- Wired Internet Stations (iCafes): Available fleet-wide, with locations varying by ship.
VOOM is available on all our ships, and internet access rates may vary. To connect, choose "royal Wi-Fi" on your device, launch a web browser, and follow the provided login instructions.
For details about Onboard Credit relating to the Royal Caribbean cruise suspension, please visit our cruisebooking.com website for more information.
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