The following are some useful Information you need to know about the Symphony of the Seas:
Special Dietary Requirements
Dietary Accommodation
- We aim to accommodate guests' dietary requirements whenever possible.
- For food allergies, we offer gluten-free, kosher, low-fat, and low-sodium options.
Vegetarian Options
- Daily vegetarian dishes are available in the Main Dining Room and Windjammer Cafe without the need for special requests.
Special Dietary Items
- We provide lactose-free or soy milk, Ensure, and kosher meals at no additional cost.
- Please notify us at least 45 days before your cruise or 90 days for European/South American itineraries.
Vegan Menus
- Vegan options are available upon request in the Main Dining Room.
Kosher for Passover Meals
- These must be requested 90 days in advance.
Contact Us
- For further information on booking, please contact us.
Request Process
- To request a special diet, email support@cruisebooking.com with your details, including booking number, ship name, and sail date.
Last-Minute Requests
- We attempt to accommodate last-minute requests (within 45 days of travel, 90 days for European/Asian itineraries) based on ship availability.
Important Notes
- Baby food is accessible through the Gifts and Gear/Babies to Go program.
- We do not provide infant formula on board.
- Guests can bring baby food and dry, non-perishable snacks onboard, subject to restrictions.
Also Read: Tips for First-time Royal Caribbean Cruisers
Disabled Facilities
Getting On and Off the Ship
- Guests receive assistance using gangways and boarding bridges, with wheelchairs provided by personnel.
- Personnel cannot lift guests; waiting for assistance may be necessary.
- For further help, reach out to the support team at support@cruisebooking.com or call +1 (866) 622-3344.
Wheelchair Accessible Staterooms
- Ships feature staterooms designed for guests with mobility and other disabilities.
- For more information, contact the support team at support@cruisebooking.com or +1 (866) 622-3344.
Proof of Disability for Reserving Accessible Rooms
- No proof of disability is required.
- Confirm the need for an accessible stateroom by completing a Guest Special Needs Form.
Accessibility at Perfect Day at CocoCay
- The island provides accessible amenities, including complimentary beach access wheelchairs.
- Accessible trams and various amenities are available at Coco Beach Club.
- Some attractions feature stairs; enhancements to accessibility are ongoing.
Advance Notice for Disabilities
- Disclosure of detailed disability information is optional but beneficial.
- Advance notice is necessary for specific services; see the Planning Ahead section.
Requirement for Companion for Guests with Disabilities
- Companions are not mandatory.
- Personal task assistance is not provided; consider personal needs when booking.
Contact for Disability Concerns at the Pier or Ship
- Contact a Complaint Resolution Official (CRO) at U.S. ports or onboard for disability-related issues.
- Officials are trained in disability regulations and policies.
Also Read: Royal Caribbean Cruise Ships By Age - Newest to Oldest
Wheelchairs or Scooters On/Off the Ship
- Complimentary wheelchairs are available for embarkation and disembarkation.
- Guests may bring personal wheelchairs or rent from approved companies specializing in cruise rentals.
Braille Material Onboard
- Braille materials are unavailable, but qualified readers are provided.
- Crew members are trained to read crucial documents such as the Cruise Compass and dining menus upon request.
Service Animals and Emotional Support Animals
- Service animals are permitted onboard; contact Accessible Shore Excursions for more details and arrangements.
- Emotional support animals are not allowed on the ship.
Wheelchair Access in Shore Excursions
- Not all tours are wheelchair accessible due to limitations at historical sites and other factors.
- Accessible tours for wheelchair users are available at select ports.
- For tour details, complete the Accessible Shore Excursions Form and call +1 (866) 622-3344 for Pre-Cruise Planning Assistance.
Also Read: Are There Any Royal Caribbean Cruise Deposits?
Dress Code
Casual Attire
- Prioritize comfort during your vacation.
- Suitable clothing includes jeans, polos, sundresses, and blouses.
- Swimwear is appropriate for the Pool Deck.
- Shorts are acceptable for breakfast and lunch.
Smart Casual Dress Code
- Elevate your style beyond typical dinner wear.
- Men should opt for collared shirts, jackets, sports coats, or blazers.
- Women can choose dresses, skirts with blouses, pantsuits, or other elegant attire.
- Aim to impress with your attire.
Formal Attire
- Select your most sophisticated black-tie attire.
- Men may wear suits, ties, and tuxedos; women can opt for cocktail dresses or evening gowns.
- Generally reserved for 1-3 nights at the discretion of the ship.
Formal Nights on Different Cruise Durations
- 3/4/5-night cruises: Typically, Day 2.
- 6-night cruises: Usually Days 2 and 6.
- Western itineraries: Days 2 and 5; Eastern itineraries: Days 2 and 6.
- Longer cruises: Details are available via a link.
- No Formal Night on Empress of the Seas sailings currently.
Venue Dress Code
- Bare feet are not permitted in any venue.
- Tank tops are prohibited during dinner in the Main Dining Area and Specialty Dining venues.
Age Restrictions for Alcohol Consumption
- These rules are effective on all voyages.
- Royal Caribbean International ships from North America: Minimum age is 21.
- Royal Caribbean International ships from Dubai, United Arab Emirates: Minimum age is 21.
- Royal Caribbean International ships from Europe, South America, Asia, Australia, & New Zealand: Minimum age is 18.
- The minimum age is 21 at all private destinations, regardless of departure location.
- The company may adjust the minimum age according to local laws, though changes are infrequent.
Also Read:5 Interesting Reasons to Choose Royal Caribbean
Alcohol Policy
Prohibited Items
- Beer and hard liquor are not permitted onboard for consumption or other uses.
- Any alcohol confiscated during boarding will be permanently seized.
Inspection and Disposal
- Security may inspect items such as water bottles, soda bottles, mouthwash, and luggage.
- Alcohol discovered within these containers will be discarded.
Alcohol Policy Violation
- Violations consist of excessive drinking, providing alcohol to minors, engaging in irresponsible behavior, or concealing alcoholic beverages.
- As per the Guest Conduct Policy, violations may lead to removal from the ship or denial of boarding at the guest's expense.
- Alcohol will not be returned to underage guests.
- Guests must adhere to TSA regulations regarding the transportation of liquids.
Wine and Champagne Allowance (Boarding Day)
- On embarkation day, visitors can bring two (2) 750 ml bottles of individual wine or champagne in their carry-on luggage.
- Additional bottles, either brought onboard or purchased elsewhere, will be retained and returned on the final day of the cruise.
Consecutive Cruises
- Guests on consecutive cruises are permitted to bring two (2) 750 ml bottles of wine or champagne per cruise for each stateroom.
- Any surplus bottles will be stored and issued (two at a time) on the first day of each subsequent cruise.
- Guests with more than two bottles at the beginning of the first cruise must provide documentation of consecutive sailings to security on the day of boarding.
Also Read: How much is the Royal Caribbean Drink Package?
Smoking Policy
Smoking Areas
- Designated outdoor areas for smoking cigarettes, cigars, e-cigarettes, and pipes are clearly marked with signs and equipped with ashtrays.
- Smoking is prohibited near food service areas, children's zones, and pools, except in Central Park and Boardwalk on Oasis-class ships.
Casino Smoking
Interior Spaces
- All indoor public spaces, such as dining areas, theaters, bars, lounges, and hallways, are smoke-free zones.
Stateroom Policy
- Smoking is not allowed inside staterooms or on balconies.
- A $250 cleaning cost will be applied for violations, with further measures possible under the Guest Conduct Policy.
Tobacco Disposal and Usage
- Proper disposal of tobacco products is required; it is prohibited to throw them overboard.
- Cigar and pipe smoking are permitted only in designated outdoor areas and Cigar Bars.
- Tobacco use is restricted to guests aged 18 and older.
E-cigarettes
- Use is permitted only in designated smoking areas.
Compliance and Inquiry
- Guests are expected to adhere to the smoking policy to ensure a pleasant cruise experience.
- Information about smoking areas can be obtained from Guest Services.
Policy Update
- The smoking policy was last updated in September 2013.
- It applies to all ships departing from January 1, 2014, onwards.
Wi-Fi & Internet Access
Connectivity Options Onboard
- VOOM Wireless Internet Access (Wi-Fi): A Wi-Fi-capable device is required to connect.
- Wired Internet Stations (iCafes): Found on all ships, though specific locations may differ by ship.
VOOM internet is available on all vessels, though prices may vary. To connect, choose "royal Wi-Fi" on your device, launch a web browser, and follow the provided login instructions.
For further information regarding onboard credit following the Royal Caribbean cruise suspension, please visit our website at cruisebooking.com.
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