The following are some useful things you need to know about the Grandeur of the Seas:
Special Dietary Requirements
Dietary Accommodation
- Efforts are made to accommodate guests' dietary needs.
- Options for food allergies include gluten-free, kosher, low-fat, and low-sodium choices.
Vegetarian Options
- Vegetarian dishes are served in the Main Dining Room and Windjammer Cafe.
Special Dietary Items
- Lactose-free or soy milk, Ensure, and kosher meals are available at no extra charge.
- Advance notification is required: 45 days for regular cruises and 90 days for European/South American cruises.
Vegan Menus
- Available upon request in the Main Dining Room.
Kosher for Passover Meals
- It must be requested 90 days in advance.
Contact Us
- For detailed booking information, contact customer service.
Request Process
- To request special dietary accommodations, email support@cruisebooking.com with personal details, booking number, ship name, and sail date.
Last-Minute Requests
- Last-minute dietary requests are subject to ship availability. They should be made up to 45 days before departure (90 days for European/Asian itineraries).
Important Notes
- Baby food is available through the Gifts and Gear/Babies to Go program.
- Infant formula is not provided on board.
- Guests can bring baby food and dry, non-perishable snacks, although some restrictions apply.
Disabled Facilities
Boarding and Leaving the Ship
- Wheelchair assistance is available for gangways and boarding bridges.
- Crew cannot lift guests; there may be wait times.
- For additional assistance, email support@cruisebooking.com or call +1 (866) 622-3344.
Wheelchair Accessible Staterooms
- Staterooms for guests with disabilities are available on all ships.
- For more information, email support@cruisebooking.com or call +1 (866) 622-3344.
Reserving Accessible Rooms
- No proof of disability is required.
- Guests need to fill out a Guest Special Needs Form to book an accessible room.
Accessibility at Perfect Day at CocoCay
- The island offers accessible amenities and free beach wheelchair access.
- Accessible trams are provided.
- Coco Beach Club includes various accessible features.
- Some attractions have stairs; accessibility improvements are ongoing.
Advance Notice for Disabilities
- Providing details about disabilities is optional but recommended to improve service.
- Certain services require advance notice (refer to the Planning Ahead section).
Companion Requirements for Guests with Disabilities
- No companion is required for guests.
- The ship does not provide personal assistance; guests should prepare accordingly.
Disability Support at the Pier or Onboard
- Complaint Resolution Officials (CROs) at U.S. ports and onboard handle disability issues.
- CROs are knowledgeable about disability regulations and policies.
Using Wheelchairs or Scooters
- Free wheelchairs are available for boarding and disembarking.
- Guests may bring their wheelchairs or rent from approved providers.
Braille Materials Onboard
- No Braille materials available; qualified readers provided.
- Crew members can read key documents like the daily Cruise Compass and dining menus on request.
Service and Emotional Support Animals
- Service animals are allowed onboard; guidelines are available from Accessible Shore Excursions.
- Emotional support animals are not permitted.
Wheelchair Access During Shore Excursions
- Not all excursions are wheelchair accessible due to site and terrain constraints.
- Wheelchair-friendly tours are offered at select ports.
- For tour details, fill out the Accessible Shore Excursions Form or call +1 (866) 622-3344 for assistance before your cruise.
Dress Code
Casual Attire
- Comfort is key during your vacation.
- Suitable items include jeans, polos, sundresses, and blouses.
- Swimwear is only for the Pool Deck.
- Shorts are okay for breakfast and lunch.
Smart Casual Dress Code
- Dress up more than usual for dinner.
- Men should wear collared shirts, jackets, sports coats, or blazers.
- Women should opt for dresses, skirts with blouses, pantsuits, or stylish outfits.
- Aim to dress impressively.
Formal Attire
- Opt for black-tie outfits.
- Men: suits, ties, and tuxedos.
- Women: cocktail dresses or evening gowns.
- Required for 1-3 nights, depending on the cruise length.
Formal Nights on Different Cruise Durations
- 3/4/5-night cruises: Usually Day 2.
- 6-night cruises: Typically, Days 2 and 6.
- Western itineraries: Days 2 and 5.
- Eastern itineraries: Days 2 and 6.
Venue Dress Code
- Bare feet are not permitted in any venue.
- No tank tops during dinner in the Main Dining Area or Specialty Dining venues.
Age Restrictions for Alcohol Consumption:
- Strictly enforced on all trips.
- In North America and Dubai, UAE, The minimum age is 21.
- In Europe, South America, Asia, Australia, & New Zealand, The minimum age is 18.
- On private destinations: The minimum age is 21, no matter where you sail from.
- Adjustments to the minimum age are rare and based on local laws.
Also Read: Is there a dress code on cruise ships?
Alcohol Policy
Prohibited Items
- No beer or hard liquor is allowed on the ship.
- Any alcohol taken during boarding will not be given back.
Inspection and Disposal
- Security may inspect items such as water bottles, soda bottles, mouthwash, and luggage.
- Found alcohol will be disposed of.
Alcohol Policy Violation
- Violations include excessive drinking, giving alcohol to minors, acting irresponsibly, or hiding alcohol.
- Violators may be removed from the ship or not allowed to board at their own expense.
- Alcohol will not be returned to underage guests.
- All guests must adhere to TSA liquid rules.
Wine and Champagne Allowance (Boarding Day)
- Guests can obtain two 750 ml bottles of wine or champagne per room in their carry-on luggage on boarding day.
- Any additional bottles brought onboard or bought elsewhere will be held and returned on the last day of the cruise.
Consecutive Cruises
- Guests on back-to-back cruises are allowed two 750 ml bottles of wine or champagne per cruise per stateroom.
- Extra bottles will be stored and given out (two at a time) on the first day of each following cruise.
- Guests with more than two bottles at the beginning of the first cruise must provide proof of consecutive sailings to security on boarding day.
Smoking Policy
Smoking Areas
- Designated outdoor areas for smoking cigarettes, cigars, e-cigarettes, and pipes.
- Signs and ashtrays are available in these areas.
- No smoking near food areas, children's zones, or pools, except in Central Park and Boardwalk on Oasis-class ships.
Casino Smoking
- Specific areas in Casino Royale are set aside for smoking.
- All casinos on ships from China and Hong Kong allow smoking.
- No smoking in casinos on ships from Australia and the United Kingdom.
Interior Spaces
- All indoor public areas are smoke-free, including dining areas, theaters, bars, lounges, and hallways.
Stateroom Policy
- Smoking is not allowed inside staterooms or on balconies.
- A $250 cleaning fee is applied for smoking violations, with possible further actions under the Guest Conduct Policy.
Tobacco Disposal and Usage
- Proper disposal of tobacco products is required; do not throw them overboard.
- Cigar and pipe smoking is allowed only in designated outdoor areas and Cigar Bars.
- Tobacco use is limited to guests aged 18 and older.
E-cigarettes
- E-cigarette use is allowed only in designated smoking areas.
Compliance and Inquiry
- Guests are encouraged to adhere to the smoking policy for a pleasant cruise experience.
- Information about smoking areas can be obtained from Guest Services.
Policy Update
- The smoking policy was last updated in September 2013.
- It is effective for all ships departing from January 1, 2014, onwards.
Wi-Fi & Internet Access
- VOOM Wireless Internet Access (Wi-Fi): To use the Internet, passengers must have a device that can connect to Wi-Fi.
- Wired Internet Stations (iCafes): These are available on all ships, though their specific locations differ from one ship to another.
To connect: Select "royal Wi-Fi" on your device, open a browser, and observe the instructions to log in.
For information about onboard credit from Royal Caribbean cruise suspensions, go to cruisebooking.com.
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