CruiseBooking.com PRIVACY POLICY
Last updated: Jan 1, 2024
Definitions
Personal Information: Any information relating to an identified or identifiable individual, as defined by applicable privacy laws.
Processing: Any operation performed on Personal Information, such as collection, storage, use, or disclosure.
Controller: The entity determining the purposes and means of Processing.
Processor: The entity Processing Personal Information on behalf of the Controller.
Consent Management Platform (CMP): The tool we use to collect, manage, and record user consents for cookies and tracking.
User: Any visitor or customer using CruiseBooking.com services.
Privacy by Design
We integrate privacy considerations into our products, processes, and systems from the initial design phase. We conduct regular privacy impact assessments, train our staff on data protection, and review our security measures annually to ensure Personal Information remains safeguarded.
CruiseBooking.com understands that making purchases online involves a great deal of trust on your part, and we take that trust very seriously, making it our highest priority to ensure the security and confidentiality of the personally identifiable information (“PII” or “Personal Information”) you provide. This Privacy Policy explains how we collect, use, disclose, and protect your Personal Information. By visiting CruiseBooking.com, you accept the practices described here, including the rights and choices we outline for residents of California under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).
Minors
We do not sell products or services for purchase by children. If you are under 18, you may use CruiseBooking.com only for viewing purposes and with the involvement of a parent or guardian. Minors—as defined by applicable law—are not eligible to register for, use, or purchase products or services from our site. We do not knowingly collect Personal Information from any Minor.
Non‑United States Visitors
This policy applies to U.S. residents. If you access our site from outside the United States, your information may be transferred to, stored, and processed in the United States where our servers and databases reside.
Notice at Collection
Where required by law, we provide a clear “Notice at Collection” informing you which categories of Personal Information we collect and the purposes for which we collect it, before or at the time of collection.
Acceptance of Terms, Cookies, and Privacy Policy
Your ability to complete a booking, reservation, or purchase on CruiseBooking.com is contingent upon your acceptance of our Terms and Conditions, this Privacy Policy, and the use of cookies as described herein. By proceeding with any booking or purchase, you confirm that you have read, understand, and agree to all terms, our Disclaimer and Limitation of Liability, and consent to the cookies necessary for site functionality and transaction processing.
1. Collection and Use of Information
A. Purposes
We collect and use your information to:
- Provide, operate, and improve our Site and services
- Process bookings, payments, refunds, and related customer service
- Communicate with you (confirmations, support, and marketing with your consent)
- Personalize your experience, present targeted offers, and display relevant advertising
- Comply with legal obligations, enforce our Terms of Use, and prevent fraud
- Conduct analytics, research, and performance monitoring - Collect only the minimum Personal Information necessary for the stated purposes and process it solely for those purposes unless we provide additional notice and obtain your consent.
B. Types of Information
1. User‑Supplied Information
- Data you enter when you register, make a reservation, search, purchase, participate in promotions, or contact customer service.
- Typical details include name, address, email, travel itineraries, search and booking history, reviews, payment card information, and shipping info.
- When booking for others, you must have their authorization to provide their information.
2. E‑mail Communications
- We send confirmations, account alerts, and promotional offers via email and may track engagement metrics to improve our communications.
- To opt out, update your email preferences in your account or contact customer care.
3. Information from Other Sources
- We may receive data from travel suppliers, payment processors, carriers, demographic vendors, search engines, or public records to verify or enrich your account.
4. Cookies, Pixel Tags, and Tracking Technologies
- We and our partners use cookies, web beacons (clear GIFs), and similar technologies to recognize you on return visits, speed up purchases, remember preferences, and track site usage.
- Third‑party vendors (e.g., Google Analytics, Meta Pixel, LinkedIn, Tealium) may place cookies or trackers to deliver targeted advertising, analyze performance, and prevent fraud.
- You can disable cookies via your browser settings, though some features may not function properly.
5. Other Technical Information
- We automatically collect your IP address, browser type/version, operating system, device identifiers, page response times, download errors, click patterns, scroll behavior, and session duration.
C. Sources of Information
We obtain Personal Information directly from you, from third‑party service providers and partners (travel providers, payment processors, marketing and analytics vendors), and automatically through tracking technologies.
2. Sharing and Disclosure of Information
We never sell your Personal Information. We share or disclose it only in the following circumstances:
1. Travel Service Providers
- Airlines, hotels, car rentals, insurance carriers, and other suppliers to fulfill your travel arrangements.
2. Service Providers and Agents
- Companies performing functions on our behalf (payment processing, data analysis, marketing assistance, order fulfillment, customer support, fraud prevention) receive only the data needed to perform their tasks.
3. Promotional Partners
- We may send offers on behalf of select partners without sharing your name or contact details.
4. Business Transfers
- In a merger, acquisition, or sale of assets, customer information generally transfers as a business asset subject to this Privacy Policy.
5. Legal Compliance and Protection
- We disclose data to comply with legal obligations, enforce our agreements, protect our rights or property, or safeguard users and the public.
6. With Your Consent
- We will share other categories of information only after obtaining your affirmative consent, specifying which data goes to which parties.
3. Data Retention
We retain Personal Information only as long as necessary to fulfill business purposes, comply with laws, resolve disputes, and enforce agreements. Retention periods vary by data type and purpose but generally range from months to years. Upon request, we will delete your data unless required to retain it by law.
4. Information Security
We implement reasonable administrative, technical, and physical safeguards—such as SSL encryption in transit and strict access controls—to protect your data from unauthorized access, disclosure, alteration, or destruction. Signing off after using a shared computer also helps protect your information.
5. User Access to Your Information
When you log into your account, you can view and update most of your Personal Information, including:
- Recent orders and booking history
- Name, email address, password, and contact preferences
- Payment settings, gift certificate balances, and stored traveler profiles
6. Your Privacy Choices
- Providing Information: You may refrain from supplying any data, though that may limit functionality or booking capabilities.
- Updating Information: You can amend your stored data in your account; we may retain prior versions for records.
- Communication Preferences: To stop marketing messages, adjust settings in your account or contact customer care.
- Cookie Choices: Use browser settings to accept, reject, or prompt for cookies; note that disabling cookies may impair site features.
- Anonymous Browsing: Many features work without cookies; for more on online privacy, see the Federal Trade Commission’s “Site Seeing on the Internet.”
7. Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the following rights:
- Right to Know: Request details on the categories and specific pieces of Personal Information collected about you in the past 12 months, including sources, purposes, and recipients.
- Right to Delete: Ask us to delete your Personal Information, subject to legal exceptions.
- Right to Correct: Request correction of inaccurate data we hold.
- Right to Opt‑Out of Sale or Sharing: We do not sell Personal Information for cash but may share data for advertising as defined under CCPA/CPRA; opt out by contacting us directly at info@cruisebooking.com or calling +1-866-622-3344. We will process your opt-out request within 45 days. We plan to implement a one-click opt-out link soon.
- Right to Limit Use of Sensitive Personal Information: Direct us to limit the use or disclosure of your sensitive data.
- Non‑Discrimination: We will not discriminate against you for exercising your privacy rights.
How to Exercise Your California Privacy Rights
Submit requests via:
- Toll‑free: +1-866-622-3344
- Email: info@cruisebooking.com
- Online form: https://www.cruisebooking.com/contact-us
We will verify your request to prevent unauthorized access and respond within 45 days as required by law. Authorized agents may submit requests on your behalf with proof of authorization.
8. Cookie Consent Mechanism (CMP)
We display a cookie consent banner when you first visit CruiseBooking.com, allowing you to accept or decline categories of cookies (necessary, analytics, marketing). You can change your preferences at any time via the “Cookie Settings” link in our site footer. All consents are recorded and managed through our Cookie-First.com CMP to ensure compliance with applicable laws.
We use the Cookie-First.com Consent Management Platform to obtain and manage your cookie and tracking consents. Through our CMP, you can:
- Provide or revoke opt-in consent for cookies and similar technologies, including for users under 16 (opt-in only).
- Update your cookie preferences at any time via our Cookie Settings interface.
- Exercise Global Privacy Control (GPC) browser signals.
9. Analytics and Advertising Pixels
We and our partners use web analytics and advertising pixels from:
- Google Analytics & Google Tag Manager for traffic analysis and performance monitoring.
- Meta Pixel (Facebook/Instagram) for behavioral advertising and conversion tracking.
- Bing & Microsoft Advertising pixels for campaign measurement.
- Google Ads pixels for retargeting and ad performance.
- TikTok Ads pixels for audience segmentation and ad attribution.
- Other third-party tools and software for performance, tracking, and analytics.
You can manage these tracking technologies via browser settings, our CMP, or vendor-specific opt-out tools.
10. GDPR Compliance and International Users
If you are located in the European Economic Area (EEA) or the United Kingdom, CruiseBooking.com processes your Personal Information in compliance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act. We collect and process only the data necessary for the specific purposes outlined in this policy and rely on lawful bases such as your consent, the performance of a contract, and our legitimate interests.
You have the following rights under GDPR:
- Right of Access: Obtain confirmation of whether we process your Personal Information and receive a copy of the data.
- Right to Rectification: Request correction of inaccurate or incomplete data.
- Right to Erasure (“right to be forgotten”): Request deletion of your Personal Information, subject to legal exceptions.
- Right to Restrict Processing: Ask us to limit processing of your data in certain circumstances.
- Right to Data Portability: Receive your data in a structured, commonly used format for transfer to another controller.
- Right to Object: Object to processing based on legitimate interests or direct marketing.
- Right to Withdraw Consent: Withdraw any consent you provided at any time without affecting the lawfulness of processing based on consent prior to withdrawal.
International Data Transfers
When we transfer data outside the EEA or the UK, we implement appropriate safeguards such as Standard Contractual Clauses, reliance on an adequacy decision, or other valid transfer mechanisms under GDPR.
If you access our site from outside the United States, your data may be transferred to, stored, and processed in the United States. By using our site, you consent to such transfers under applicable data protection laws. ## 11. Links to Other Websites. Our site may contain links to third-party websites. We are not responsible for their privacy practices or content. We recommend you review their privacy policies before providing Personal Information.
12. Accessibility and Language Availability
We strive to make this Privacy Policy accessible to users with disabilities and available in all languages in which we conduct business.
13. Changes to This Privacy Policy
We review and update this Privacy Policy regularly or as required by law. When we make material changes, we will post the updated policy here with a new “Last updated” date. Your continued use of our site after changes constitutes acceptance of the revised Privacy Policy.
14. Live Chat Service: tawk.to
CruiseBooking.com uses the tawk.to live chat service provided by tawk.to, Inc. to offer real-time support on our website. tawk.to collects data necessary to facilitate chat interactions, including IP address, browser type, device information, session details, language settings, and any personal data you submit during the chat. Data is processed under tawk.to’s Privacy Policy, subject to the EU-U.S. Data Privacy Framework and Swiss-U.S. Data Privacy Framework (tawk.to).
15. Consent and Data Processing Addendum
We obtain explicit opt-in consent before activating tawk.to for each visitor, and we provide an easy opt-out mechanism at any time. tawk.to and its subprocessors act as our data processors under a Data Processing Addendum ensuring confidentiality, restricted use, and secure handling of Personal Information (legalweb.io, tawk.to).
16. Data Breach Notification
If we become aware of a data security breach that is likely to result in a risk to your rights or freedoms, we will notify you and any applicable supervisory authority without undue delay and within any timeframes specified by law.
17. Do Not Track & Browser Controls
Our site does not currently respond to “Do Not Track” signals. However, you can control tracking through your browser or device settings by disabling cookies, managing site data, or using private browsing modes. Selecting these options may limit certain site features.
18. Supervisory Authority & Right to Lodge Complaint
If you are located in the EEA or UK and believe we have not addressed your privacy concerns, you have the right to lodge a complaint with your local data protection authority. A list of supervisory authorities is available at https://edpb.europa.eu/about-edpb/board/members_en.
19. COPPA & Children Under 13
CruiseBooking.com’s services are not directed to children under 13, and we do not knowingly collect Personal Information from them. If we learn we have collected information from a child under 13, we will delete that data as soon as possible.
20. Automated Decision-Making & Profiling
We may use automated means—including profiling and algorithmic tools—for marketing and personalization purposes, such as ad targeting and product recommendations. You have the right to object to such processing where it produces legal or similarly significant effects on you, and to request human review.
21. Contact Information
For any privacy-related questions, requests, or concerns, please contact our Data Protection Officer:
- Email: info@cruisebooking.com
- Phone: +1-866-622-3344
- Postal Address: 5353 Conroy Road, Suite 200 Orlando Florida 32811, USA
22. Governing Law and Dispute Resolution
This Privacy Policy is governed by the laws of the State of Florida, USA, without regard to conflict of law principles. Any disputes arising under or relating to this policy are subject to the dispute resolution provisions in our Terms & Conditions of Use.
