Terms And Conditions

CruiseBooking.com part of eTravel.com

TERMS AND CONDITIONS OF USE

Last updated: Jan 1 2025

The following are terms of a legal agreement (the “Agreement”), between you (“User,” “you,” or “your”) and CruiseBooking.com (“we,” “us,” “our”). By accessing, browsing, or using this website (the “Site”) or our Services, you acknowledge that you have read, understood, and agree to be bound by all of these Terms and Conditions, including sections incorporated by reference, without modification, and to comply with all applicable laws and regulations. If you do not agree to every provision of these Terms and Conditions, you must immediately cease all use of the Site and Services.

1. Definitions

• Site Materials means all materials on or available through the Site, including without limitation software, data, text, images, graphics, audio, video, trademarks, logos, and the selection and arrangement thereof.
• Provider means any third party that supplies Site Materials or Services through the Site, including travel carriers, hotels, tour operators, analytics and advertising vendors, technology providers, and any other suppliers.
• Services means any products, services, content, or functionality offered by CruiseBooking.com on the Site or through any booking, reservation, or purchase process, whether provided directly by CruiseBooking.com or on behalf of a Provider.
• Personal Information means information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, to you or your household, as defined by applicable data protection laws.
• CCPA and CPRA refer, respectively, to the California Consumer Privacy Act and the California Privacy Rights Act.

2. Acceptance and Modification of Terms

We reserve the right to modify or update these Terms and Conditions at any time. Revised Terms will be posted on this page with a new “Last updated” date. Your continued use of the Site or Services after changes become effective constitutes your acceptance of the revised Terms. It is your responsibility to review these Terms periodically.

3. Permitted Uses and License

(a) Personal, Non-Commercial Use. We grant you a limited, revocable, non-exclusive license to access and use the Site and Services for your personal, non-commercial purposes only. You may view, download, and print Site Materials solely for your personal use in connection with arranging travel and related Services.

(b) Prohibited Uses. Unless we give our prior written consent, you must not: 

• Impersonate any person or entity or falsely claim an affiliation with any person or entity; 
• Distribute, reproduce, republish, transmit, display, modify, create derivative works, sell, or exploit any Site Materials; 
• Post or transmit unlawful, defamatory, obscene, infringing, or otherwise objectionable content; 
• Use any robots, spiders, scripts, or other automated means to access, scrape, mine, or copy Site content; 
• Bypass or disable any security or access restrictions or circumvent usage limits; 
• Mirror or frame any portion of the Site in a misleading or unauthorized manner; 
• Violate any applicable local, state, federal, or international law or regulation.

4. Privacy, Data Collection, and Cookies

Your use of the Site is subject to our Privacy Statement, which is incorporated herein by reference. We collect and process Personal Information through cookies, pixels, web beacons, server logs, and other technologies for purposes that include providing, personalizing, and improving the Site and Services, processing bookings, preventing fraud, and complying with legal obligations.

5. California Consumer Privacy (CCPA/CPRA) Rights

If you are a California resident, you have the following rights under the CCPA/CPRA:

a. Right to Know: Request details about the categories and specific pieces of Personal Information we collect, disclose, or sell; 

b. Right to Access: Obtain a copy of the Personal Information we hold about you; 

c. Right to Delete: Request that we delete your Personal Information, subject to certain exceptions; 

d. Right to Correct: Request correction of inaccurate Personal Information; 

e. Right to Opt-Out: Opt-out of the sale or sharing of your Personal Information via the “Do Not Sell or Share My Personal Information” link on our homepage and Privacy Statement; 

f. Right to Limit Use of Sensitive Personal Information: Restrict processing of information like precise geolocation, racial or ethnic origin, health data, or union membership; 

g. Right to Non-Discrimination: Not receive differential pricing or service for exercising your privacy rights. 

We provide toll-free, email, and webform methods to submit these requests. See our Privacy Statement for full instructions and criteria.

6. Consent Management and Global Privacy Control (GPC)

We use the Cookie-Script.com Consent Management Platform (CMP) to automatically collect, categorize, document, and manage user consent preferences for cookies, pixels, and other tracking technologies. Our CMP categorizes cookies into necessary, preferences, statistics, and marketing, presenting users with granular opt-in and opt-out controls on first visit and honoring updated preferences thereafter. We honor Global Privacy Control (GPC) browser signals and automatically respect “Do Not Sell or Share My Personal Information” requests. For users under 16 years old, we require clear, affirmative opt-in consent before deploying any non-essential cookies. You can review our comprehensive cookie policy here:

https://docs.cookie-script.com/3c84941372466e9a54d0289a1bc50f6a/en/cookie-policy.html.

We comply fully with applicable cookie laws and regulations—including GDPR, the ePrivacy Directive, and CCPA/CPRA cookie provisions—and conduct regular audits of our CMP configuration to ensure ongoing compliance.

7. Third-Party Vendor Agreements

All third-party analytics, advertising, and technology vendors must enter into written agreements that:

• Limit use of Personal Information to specified business purposes; 
• Prohibit sale, retention, or disclosure outside the contract scope; 
• Require compliance with applicable privacy laws including CCPA/CPRA; 
• Obligate vendors to cooperate with consumer rights requests.

8. Accessibility

We use the EqualWeb accessibility platform to continuously monitor, test, and remediate accessibility issues across our Site, Terms, Privacy Statement, and all consumer notices. EqualWeb helps us ensure compliance with WCAG 2.1 Level AA, Section 508, the ADA, EN 301 549, and other applicable accessibility standards. Its features include real-time screen reader compatibility, keyboard navigation support, adjustable font sizes and contrast modes, ARIA attribute enhancements, and automated alt-text generation for images. We conduct quarterly accessibility audits, publish a detailed accessibility statement with conformance levels, and maintain an ongoing remediation roadmap.

If you experience any barriers or require assistance with accessibility, please contact us at info@cruisebooking.com or call our dedicated support line at +1-866-622-3344.

9. Legal Notices

a. Copyrights: All Site Materials—including text, images, graphics, audio, video, software code, and other content—are owned or licensed by CruiseBooking.com or its Providers and are protected by U.S. and international copyright laws. All rights are reserved. You may not copy, reproduce, distribute, publicly display, perform, transmit, create derivative works from, or otherwise exploit any portion of the Site Materials without the express prior written permission of CruiseBooking.com or the applicable Provider. Any unauthorized use of Site Materials may constitute an infringement of copyright, trademark, or other proprietary rights and could result in civil or criminal penalties. CruiseBooking.com respects the intellectual property rights of others and adheres to the Digital Millennium Copyright Act (DMCA). If you believe your work has been used on the Site in a way that constitutes copyright infringement, please provide a notification including the elements set forth in Section 512(c) of the DMCA to our designated agent at info@cruisebooking.com.

b. Trademarks: All trademarks, service marks, trade names, logos, and brand identifiers (collectively, “Trademarks”) displayed on the Site are the property of CruiseBooking.com or its Providers. Logos of different cruise lines featured on the Site are the registered trademarks of their respective cruise line owners. These Trademarks may be registered or unregistered under U.S. and international law. Nothing in this Agreement grants you any right or license to use any Trademark without the express prior written permission of the owner. You may not copy, reproduce, display, distribute, or create derivative works based on any Trademark. Any unauthorized use of Trademarks may constitute infringement under trademark, unfair competition, or other intellectual property laws and may result in civil or criminal penalties, including injunctive relief and monetary damages. All goodwill generated from the use of the Trademarks inures solely to the benefit of CruiseBooking.com or the respective Provider. Trade dress and other distinctive brand elements are similarly protected.

c. Patents Pending: Certain aspects of the Site and Services are the subject of pending patent applications in the United States and other jurisdictions.

10. Fees, Cancellations, and Refunds

(a) Service Fees: CruiseBooking.com may charge non-refundable service fees for booking, reservation modifications, cancellations, name changes, or other Services performed by us on your behalf. The exact amount of any service fee will be disclosed to you at the time of booking or as otherwise stated in writing.

(b) Fare and Rate Payment: You are responsible for payment of all applicable fares, charges, fees, duties, taxes, port fees, fuel surcharges, and other assessments imposed by CruiseBooking.com or any Provider. Fares and rates are quoted in USD unless otherwise specified.

(c) User-Initiated Cancellations and Changes: All requests for cancellations or modifications must be submitted to us in writing or via the booking portal. Cancellation and modification requests received by CruiseBooking.com after booking confirmation are subject to our service fees plus any penalties or cancellation charges imposed by the cruise line or other Providers. Change requests (including date, itinerary, or name changes) are subject to availability, service fees, and Provider change fees.

(d) No-Show and Late Cancellations: Failure to check in by the required deadline or failure to timely cancel constitutes a no-show. No-show bookings and cancellations made after the Provider’s published deadline are fully non-refundable and subject to both CruiseBooking.com service fees and Provider cancellation penalties.

(e) Provider-Imposed Cancellation Policies: All cancellations and refunds are subject to the specific cancellation and refund policies of the cruise line, airline, hotel, or other Provider. Provider policies may include tiered fees based on the proximity of cancellation to the departure date, and may be higher than our service fees. We act solely as your agent in processing any refund requests; all Provider policies apply.

(f) Force Majeure and Extraordinary Events: In the event of cruise line itinerary changes, voyage cancellations, port closures, or other force majeure events (including but not limited to weather, mechanical failure, natural disasters, acts of government, health emergencies, or civil disturbances), CruiseBooking.com will use commercially reasonable efforts to assist with rebooking or refund requests. However, we are not responsible for any Provider’s decision regarding refunds or alternative arrangements.

(g) Refund Processing: Any refunds due will be processed in accordance with Provider and payment-card issuer policies. Refunds to credit cards, vouchers, or account credits may take up to 90 days to appear, depending on Provider and banking procedures. CruiseBooking.com is not liable for delays or errors in refund issuance by Providers or financial institutions.

(h) Third-Party Fees and Penalties: You remain responsible for any fees assessed by airlines, hotels, cruise lines, car rental companies, or other Providers for ancillary services (e.g., airfare cancellation fees, hotel no-show penalties, shore excursion cancellations). Such third-party fees are separate from CruiseBooking.com service fees and non-refundable by us.

(i) Non-Refundable and Guarantee Fares: Certain promotional, guarantee, or “best-available” fares may be advertised as non-refundable or subject to Provider discretion. If you book a non-refundable fare, no cancellation, change, or refund will be permitted except as required by law or Provider policy.

(j) Future Travel Credits and Vouchers: If a Provider issues travel credits, vouchers, or Future Cruise Credits in lieu of cash refunds, such credits will be subject to the Provider’s terms and expiration dates. CruiseBooking.com does not extend the validity of Provider credits.

(k) Travel Insurance Recommendation: We strongly recommend the purchase of comprehensive trip cancellation and interruption insurance to cover your service fees, fares, and other non-refundable costs in the event of cancellation by you or a Provider.

11. Hyperlinks to Provider Sites

The Site may contain links to third-party Provider websites for your convenience. We do not endorse, control, or assume liability for those sites, their content, policies, or privacy practices. You access such sites at your own risk.

12. Air Traffic Updates

When we provide air traffic delay or management information, neither CruiseBooking.com nor the FAA warrants its accuracy or completeness. We expressly disclaim liability for errors or omissions.

13. Pricing and Typographical Errors

(a) Accuracy of Information: CruiseBooking.com and our Providers strive to ensure that all pricing, availability, and product information displayed on the Site are accurate and up-to-date. However, errors, omissions, discrepancies, or technical glitches may occur.

(b) Right to Correct: In the event of a pricing or typographical error—whether in fare, promotional offer, or product description—CruiseBooking.com and its Providers reserve the right to correct such error at any time, even after a booking has been confirmed.

(c) Notifications: If a confirmed booking contains a material pricing discrepancy, we will notify you via email or telephone using the contact information you provided. You will have the option to reconfirm the booking at the correct price, cancel the booking without penalty, or request a full refund of any amounts paid.

(d) Cancellation Option: If you do not respond to our notification of a corrected price within 48 hours, CruiseBooking.com reserves the right to cancel the affected booking and issue a full refund of any charges paid, including service fees and taxes.

(e) No Liability for Errors: To the fullest extent permitted by law, CruiseBooking.com and its Providers will not be liable for any damages—whether direct, indirect, consequential, or incidental—resulting from pricing or typographical errors, including but not limited to price differences or inability to secure reservations at the originally displayed rate.

(f) Promotional and Guarantee Rates: Certain promotional, guarantee, or “best-available” rates may be subject to additional terms that differ from standard fares. If such rates are displayed incorrectly, we will correct them in accordance with the process set forth above.

(g) Customer Verification: We may require additional verification of booking details or identity before honoring any corrected pricing or processing any refunds to ensure the integrity of the transaction.

14. Currency Rates and Transaction Taxes

(a) Currency Conversion: We source exchange rates from reputable financial data providers. Rates shown on the Site are for reference only and may differ from rates applied by payment processors or Providers when your payment is processed. 

(b) Fluctuation Risk: Currency markets fluctuate. You bear any difference between the displayed exchange rate and the actual rate applied upon payment settlement. 

(c) Transaction Taxes: We may collect and remit sales, use, occupancy, value-added, excise, or other transaction taxes on behalf of Providers. Actual tax amounts depend on the service location, Provider policies, and applicable laws. You agree to pay all applicable taxes.

15. Promotions, Coupons, and Qualification Criteria

(a) No Guarantee; At Our Discretion: All promotions, discounts, coupons, promotional codes, and special offers (collectively, “Promotions”) are offered solely at the discretion of CruiseBooking.com or the applicable Provider, and do not constitute a commitment, guarantee, or warranty to provide any particular Promotion. We reserve the unqualified right to modify, suspend, or withdraw any Promotion at any time and for any reason, without notice or liability. 

(b) Eligibility and Qualification: Each Promotion may be subject to eligibility criteria—such as residency, age, profession, past passenger status, membership, or other requirements—defined by CruiseBooking.com or the Provider. You must provide accurate, complete, and verifiable information demonstrating eligibility. Failure to meet these criteria may result in cancellation of the Promotion and adjustment of your booking to the standard rate. 

(c) Combinability and Usage Restrictions: Promotions cannot be combined with other offers unless expressly authorized. Detailed terms—such as blackout dates, minimum stay requirements, booking windows, and usage limits—will be disclosed at the time of offer. Any attempt to apply multiple incompatible Promotions will result in the Promotion with the greatest benefit taking precedence. 

(d) Provider Terms and Conditions: Certain Promotions are controlled by third-party Providers (e.g., cruise lines, hotels, tour operators) and are subject to additional terms, cancellation policies, and fees imposed by those Providers. CruiseBooking.com is not responsible for any Provider-imposed restrictions, and any changes or rescission of a Promotion by a Provider are outside our control. 

(e) Verification and Revocation: We reserve the right to audit any booking, verify eligibility, and revoke or request repayment of any Promotion or discount used in error or fraudulently obtained. If a Promotion is found to have been misapplied or obtained through inaccurate information, we may reverse the discount, charge the difference, or cancel the entire booking. 

(f) No Reliance; Promotional Withdrawals: You acknowledge that all Promotions are non-binding and may be withdrawn at any time, even after confirmation. You agree not to rely upon a Promotion until it is fully confirmed in writing by CruiseBooking.com, and to assume all risks associated with any subsequent modification or cancellation of the Promotion. 

(g) Disclaimer of Promises: CruiseBooking.com and its Providers make no promises or representations regarding future availability, reissuance, or extension of any Promotion beyond its stated terms. Any forecasts, examples, or hypothetical pricing scenarios are illustrative only and are not guarantees. 

(h) Limitation of Liability: TO THE MAXIMUM EXTENT PERMITTED BY LAW, CRUISEBOOKING.COM AND ITS PROVIDERS WILL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM THE CANCELLATION, MODIFICATION, OR TERMINATION OF ANY PROMOTION, INCLUDING BUT NOT LIMITED TO LOST SAVINGS, CONSEQUENTIAL DAMAGES, OR OTHER ECONOMIC LOSSES.

16. Feedback and Submissions

All comments, feedback, ideas, and other communications you submit become the non-confidential, perpetual, irrevocable property of CruiseBooking.com. You grant us a worldwide, royalty-free license to use, reproduce, modify, publish, and distribute your submissions.

17. U.S. Government Restricted Rights

If any portion of this Site is used by the U.S. Government, use is subject to the restrictions in DFARS 227.7202 and FAR 52.227-19 (as applicable).

18. Travel Advisories and Documentation

(a) Advisory Notices: We reference official government sources (e.g., state.gov, tsa.gov, cdc.gov) for travel advisories and entry requirements. It is your responsibility to monitor and comply with current requirements. 

(b) Required Documentation: You must possess valid passports, visas, health certificates, or other documents required by Providers and government authorities. Failure to provide required documentation may result in denied boarding or cancellation.

19. Software License

A limited, non-transferable license is granted to use any Site software solely to access and use the Site and Services. Reverse engineering, decompilation, or disassembly of software is prohibited.

20. Modification of Terms

We may update these Terms at any time. Updated versions will be posted with an effective date. Your continued use after posting constitutes acceptance of the updated Terms.

21. Disclaimer of Warranties

(a) AS IS, AS AVAILABLE: TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALL SITE MATERIALS, SOFTWARE, CONTENT, FEATURES, AND SERVICES PROVIDED THROUGH THIS SITE ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT ANY WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.

(b) EXPRESS DISCLAIMERS: CruiseBooking.com DISCLAIMS ANY REPRESENTATION OR WARRANTY THAT:

• The Site, content, or Services will meet your specific requirements or expectations; 
• The Site will operate in an uninterrupted, timely, secure, or error-free manner; 
• The information, images, or data on the Site or provided via Services are accurate, complete, reliable, or up-to-date; 
• Any errors or defects will be corrected; 
• The Site is compatible with your equipment, software, or third-party applications; 
• Any user content or third-party materials posted on the Site will comply with laws or be free of defamatory, infringing, or objectionable materials.

(c) IMPLIED WARRANTIES: TO THE EXTENT NOT EXCLUDABLE BY LAW, ALL IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, NON-INFRINGEMENT, AND THOSE ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE, ARE HEREBY DISCLAIMED.

(d) NO PROFESSIONAL OR INVESTMENT ADVICE: INFORMATION PROVIDED ON THE SITE OR VIA SERVICES IS NOT INTENDED AS FINANCIAL, LEGAL, MEDICAL, OR OTHER PROFESSIONAL ADVICE. YOU SHOULD NOT RELY ON SUCH INFORMATION FOR ANY PURPOSE WITHOUT SEEKING ADVICE FROM A QUALIFIED PROFESSIONAL.

(e) THIRD-PARTY CONTENT AND LINKS: CruiseBooking.com MAKES NO WARRANTIES REGARDING THE QUALITY, ACCURACY, OR LEGALITY OF CONTENT, PRODUCTS, OR SERVICES OFFERED ON OR THROUGH THIRD-PARTY SITES OR APPLICATIONS LINKED FROM THE SITE.

(f) SECURITY AND VIRUSES: CruiseBooking.com DOES NOT WARRANT THAT THE SITE, ITS SERVERS, OR EMAIL SENT FROM CruiseBooking.com ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. YOU AGREE TO IMPLEMENT SUFFICIENT PROCEDURES AND CHECKS TO SATISFY YOUR PARTICULAR REQUIREMENTS FOR ACCURACY OF DATA INPUT AND OUTPUT.

(g) PERFORMANCE AND AVAILABILITY: CruiseBooking.com DOES NOT GUARANTEE THAT YOUR USE OF THE SITE WILL BE UNINTERRUPTED, TIMELY, OR ERROR-FREE, OR THAT ANY DATA TRANSMISSIONS WILL BE SECURE.

(h) RISK ASSUMPTION: YOU ASSUME ALL RISK ASSOCIATED WITH YOUR USE OF THE SITE, SERVICES, AND ANY CONTENT OR MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE SITE.

(i) UPDATES AND MODIFICATIONS: CruiseBooking.com PROVIDES NO WARRANTY THAT ANY UPDATES, MODIFICATIONS, OR NEW RELEASES WILL BE OFFERED OR MAINTAINED.

(j) TERRITORIAL LIMITATIONS: ANY WARRANTIES THAT CANNOT BE DISCLAIMED UNDER THE LAWS OF YOUR JURISDICTION SHALL BE LIMITED IN DURATION TO THE MINIMUM PERIOD PERMITTED BY LAW.

22. Limitation of Liability

(a) Exclusion of Certain Damages: TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NEITHER CRUISEBOOKING.COM NOR ITS PROVIDERS, AFFILIATES, LICENSORS, OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OF REVENUE, LOSS OF DATA, LOSS OF USE, INTERRUPTION OF BUSINESS, OR ANY OTHER.

COMMERCIAL OR ECONOMIC LOSS, HOWEVER CAUSED, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

(b) Direct Damages and Cap: EXCEPT FOR LIABILITY THAT CANNOT BE DISCLAIMED UNDER APPLICABLE LAW, NEITHER CRUISEBOOKING.COM NOR ITS PROVIDERS WILL BE LIABLE FOR DIRECT DAMAGES IN EXCESS OF THE GREATER OF (I) THE AMOUNT PAID BY YOU FOR THE SPECIFIC PRODUCT OR SERVICE GIVING RISE TO LIABILITY DURING THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (II) TWO HUNDRED AND FIFTY DOLLARS ($250).

(c) Third-Party Acts and Content: CruiseBooking.com ACTS SOLELY AS A SERVICE PROVIDER AND IS NOT RESPONSIBLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES, OR NEGLIGENCE OF ANY PROVIDER OR THIRD PARTY. YOU ACKNOWLEDGE THAT CRUISEBOOKING.COM HAS NO CONTROL OVER THIRD-PARTY CONTENT, PRODUCTS, OR SERVICES.

(d) Technical Interruptions and Performance: CruiseBooking.com DOES NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE. YOU AGREE THAT CruiseBooking.com IS NOT LIABLE FOR ANY INTERRUPTIONS, FAILURES, DELAYS, INACCURACIES, OR TECHNICAL PROBLEMS ARISING FROM SERVER OR NETWORK ISSUES, SERVICE PROVIDER FAILURES, OR OTHERWISE.

(e) Force Majeure: CruiseBooking.com WILL NOT BE LIABLE FOR ANY FAILURES OR DELAYS IN PERFORMANCE DUE TO CAUSES BEYOND ITS REASONABLE CONTROL, INCLUDING BUT NOT LIMITED TO ACTS OF GOD, NATURAL DISASTERS, WAR, TERRORISM, CIVIL UNREST, GOVERNMENT ACTIONS, EPIDEMICS OR PANDEMICS, LABOR DISPUTES, OR EMBARGOES.

(f) No Liability for Unauthorized Access: CruiseBooking.com IS NOT LIABLE FOR ANY LOSS ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA OR TRANSMISSIONS.

(g) No Waiver: NOTHING IN THESE TERMS WILL EXCLUDE OR LIMIT OUR LIABILITY FOR FRAUD, WILLFUL MISCONDUCT, OR ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

(h) Severability of Limitations: If any portion of this limitation of liability is held to be invalid or unenforceable under applicable law, such provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.

23. Indemnification

(a) Scope of Indemnity: You agree to defend, indemnify, and hold harmless CruiseBooking.com, its parent company eTravel.com, affiliates, officers, directors, employees, agents, successors, and assigns (collectively, “Indemnitees”) from and against any and all claims, demands, actions, suits, proceedings, liabilities, losses, damages, fines, penalties, costs, and expenses (including reasonable attorneys’ fees and court costs) arising out of or related to:

• Your breach or alleged breach of these Terms or any policy referenced herein; 
• Your use or misuse of the Site, Services, or any Site Materials; 
• Your breach of any law, regulation, or the rights of any third party; 
• Any content you submit, post, or transmit through the Site, including any claims that such content infringes third-party intellectual property or privacy rights; 
• Your negligent or willful acts or omissions in connection with your access or use of the Site or Services.

(b) Notification and Cooperation: Indemnitees will promptly notify you in writing of any claim for which indemnification is sought. You shall have sole control of the defense and settlement of such claim, provided that you do not settle any claim without the Indemnitees’ prior written consent (which shall not be unreasonably withheld). You agree to provide reasonable cooperation and assistance, at your expense, in the defense of any such claim.

(c) Exclusions from Indemnity: Notwithstanding the foregoing, you will not be required to indemnify for claims arising solely from the gross negligence or willful misconduct of an Indemnitee or from modifications made to the Site or Services by CruiseBooking.com without your request or direction.

(d) Survival: This indemnification obligation will survive any termination or expiration of these Terms and your use of the Site or Services.

24. Dispute Resolution and Governing Law

(a) Arbitration: Except for intellectual property disputes, any dispute under these Terms or relating to privacy rights for California residents will be resolved by binding arbitration under the AAA rules, held in Orange County, Florida.

(b) Court Proceedings: For IP infringement or where arbitration is unenforceable, you agree to jurisdiction and venue in the state and federal courts of Orange County, Florida.

(c) Governing Law: Florida law governs these Terms, except where mandatory consumer protection laws require otherwise.

25. Miscellaneous

(a) Severability: If any provision of these Terms is held invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions will remain in full force and effect and will be interpreted to best effectuate the intent of the parties.

(b) No Waiver: No failure or delay by CruiseBooking.com in exercising any right or remedy under these Terms will operate as a waiver. Any waiver must be in a signed writing by an authorized representative of CruiseBooking.com.

(c) Relationship: Nothing contained in these Terms will be deemed to create any partnership, joint venture, employment, or agency relationship between you and CruiseBooking.com.

(d) Assignment: CruiseBooking.com may assign or transfer its rights and obligations under these Terms, without restriction. You may not assign or transfer any rights or obligations without the prior written consent of CruiseBooking.com, and any unauthorized assignment will be void.

(e) Electronic Communications: You consent to receive communications from CruiseBooking.com electronically. Notices, agreements, disclosures, and other communications provided electronically satisfy any legal requirement that such communications be in writing.

(f) Entire Agreement: These Terms, together with any policies or documents incorporated by reference (including the Privacy Statement and Cookie Policy), constitute the entire agreement between you and CruiseBooking.com with respect to the Site and Services, and supersede all prior or contemporaneous agreements, representations, warranties, and understandings, whether written or oral.

(g) Third-Party Beneficiaries: Except as expressly provided herein, these Terms do not confer any rights or remedies upon any person other than you and CruiseBooking.com and its Providers.

(h) Headings: Section headings are for convenience only and have no legal or contractual effect.

(i) Export Control: You agree to comply with all applicable export and re-export control laws and regulations of the United States and other jurisdictions. You may not use, export, re-export, or transfer the Site or Site Materials except in compliance with these laws.

(j) Notices: All notices regarding these Terms must be sent to CruiseBooking.com at the address specified on the Site. Notices you provide to CruiseBooking.com must be in writing and delivered by registered mail, courier, or email.

(k) Survival: Provisions that by their nature should survive termination or expiration of these Terms—including Intellectual Property, Disclaimer of Warranties, Limitation of Liability, Indemnification, and Miscellaneous—will survive.

(l) No Third-Party Enforcement: Any individual or entity not a party to these Terms has no right to enforce any provision of these Terms under applicable law.

26. Insurance Recommendation

(a) General Recommendation: We strongly recommend that you purchase comprehensive travel insurance to protect against trip cancellations, interruptions, medical emergencies, emergency evacuation, repatriation, baggage loss or delay, and travel delays.

(b) Coverage Types: At a minimum, obtain coverage for: trip cancellation and interruption; emergency medical and dental expenses; emergency medical evacuation and repatriation; baggage and personal effects loss or delay; travel delay benefits. Consider adding Cancel For Any Reason (CFAR) coverage, which may reimburse a percentage of prepaid trip costs if you cancel for reasons not covered by standard policies.

(c) Purchase Timing: To maximize benefits and potential waivers for pre-existing conditions, purchase insurance within 14 days of your initial trip deposit or payment.

(d) Review Policy Details: Carefully review all policy terms, coverage limits, exclusions, and claim procedures. Confirm that your policy covers destination-specific risks, including COVID-19-related issues, natural disasters, or civil unrest.

(e) Liability Disclaimer: CruiseBooking.com does not underwrite or sell insurance policies; we act solely as your booking agent. We are not responsible for any losses or expenses arising from your decision to decline or select inadequate coverage.

(f) Customer Responsibility: You assume full responsibility for selecting, purchasing, and maintaining appropriate insurance coverage. You must file claims and communicate directly with your insurance provider for reimbursement.

(g) Assistance Services: Many insurance policies include 24-hour travel assistance hotlines for medical referrals, legal assistance, translation services, and concierge support. Refer to your insurer’s contact information for these services.

27. Customer Responsibilities

(a) Compliance with Provider Terms: You are responsible for reading, understanding, and adhering to all terms, conditions, cancellation policies, and fees of the Providers associated with your booking or reservation.

(b) Accuracy of Booking Information: You must provide accurate, complete, and up-to-date personal and payment information, including names exactly as they appear on government-issued identification, contact details, and any special requests. We are not liable for any consequences arising from inaccurate or incomplete information.

(c) Travel Documentation: It is solely your responsibility to obtain, maintain, and present all required travel documents, such as valid passports, visas, entry permits, health certificates, or other government-required documents. Failure to carry the necessary documentation may result in denied boarding, fines, or additional costs, which are your responsibility.

(d) Health, Safety, and Special Requirements: You are responsible for meeting all health, vaccination, and medical requirements specified by Providers or government authorities. If you have special needs, disabilities, or medical conditions, you must make necessary arrangements directly with Providers and notify CruiseBooking.com in a timely manner.

(e) Legal and Regulatory Compliance: You must comply with all applicable international, federal, state, and local laws, regulations, and rules of any jurisdiction you enter or transit, including customs, immigration, port authority, or carrier requirements.

(f) Conduct and Behavior: You agree to behave in a manner that does not endanger or inconvenience others, including Crew members and fellow travelers. Providers reserve the right to refuse service, remove, or disembark any passenger for unruly, disruptive, or illegal behavior.

28. Contact Information

For questions, feedback, or to exercise privacy rights, please refer to our Privacy Statement or contact info@cruisebooking.com.

29. Pricing Policy

(a) Validity and Availability: All prices, offers, and promotions displayed on the Site are subject to availability at the time of booking and may be modified or withdrawn without notice. We strive to display current information but cannot guarantee real-time accuracy.

(b) Provider Criteria and Restrictions: Certain rates and promotions may require that at least one passenger meet criteria such as residency, age bracket (e.g., senior or youth discounts), profession (e.g., military or teacher rates), or membership status. Failure to meet these criteria may result in cancellation or price adjustment.

(c) Guarantee Rates: “Guarantee Rates” refer to fares sold at the lowest publicly available category or better, with stateroom assignment held until final check-in. These rates are subject to cruise line discretion and may be reassigned or upgraded based on availability at embarkation.

(d) Dynamic Pricing and Adjustments: Cruise lines and Providers may adjust pricing due to demand, capacity controls, fuel surcharges, or seasonal fluctuations. CruiseBooking.com reflects such changes as promptly as possible, but you acknowledge that final pricing is determined upon booking confirmation.

(e) Price Corrections: In the event of a pricing discrepancy or error, we will follow the correction procedures outlined in Section 13. Corrected pricing will apply notwithstanding any previously displayed rate.

(f) Taxes, Fees, and Surcharges: Unless otherwise stated, quoted prices do not include government-imposed taxes, port charges, gratuities, or optional service fees. Such charges will be itemized and added to your invoice before final payment.

(g) Ancillary Products and Up-sells: Optional add-ons—such as shore excursions, specialty dining packages, beverage packages, or spa treatments—may be booked separately and are subject to the pricing and cancellation policies of the Provider.

(h) Price Matching and Guarantees: Unless explicitly stated, CruiseBooking.com does not offer a price-match guarantee. For any pricing questions or concerns, please contact our customer service team.

(i) Third-Party Payment Processing: Payments are processed by third-party payment processors. You may incur foreign transaction fees, currency conversion fees, or other bank charges that are not reflected in the Site’s quoted price.

(j) Promotional Combinability: Promotions and discount codes may not be combined unless expressly permitted. Each code must be applied at the time of booking and is subject to Provider approval.

(k) Non-Standard Fares: Certain fares (e.g., fully non-refundable, net rates, group rates) are designated as “non-standard” and carry unique cancellation or modification restrictions. Such fares will be clearly labeled on the Site.

(l) Customer Acknowledgment: By proceeding with a booking, you acknowledge that you have reviewed and accepted all price components, fees, and terms associated with your reservation.

30. Advertising and Third-Party Content

(a) Third-Party Advertisements: The Site may display advertisements, sponsored content, or promotional material from third parties (“Advertisers”). Such Advertisements are provided as a service to you and do not constitute an endorsement or recommendation by CruiseBooking.com of the products, services, or views expressed therein.

(b) Advertiser Responsibility: Advertisers, and not CruiseBooking.com, are responsible for ensuring the accuracy, compliance, and legality of their advertising content. CruiseBooking.com does not review or verify the claims, representations, or warranties made by any Advertiser.

(c) Links and Interactions: Advertisements may contain links or calls to action that direct you to external websites or services. You acknowledge that your use of such linked sites is at your own risk and subject to the terms and privacy policies of those third parties.

(d) Liability Disclaimer: To the fullest extent permitted by law, CruiseBooking.com and its Providers disclaim all liability for any loss or damage arising directly or indirectly from your interaction with, or reliance upon, any third-party advertisements, content, or linked websites.

(e) Compliance with Standards: We encourage Advertisers to comply with recognized advertising standards and legal requirements, including truth-in-advertising laws and industry guidelines. CruiseBooking.com reserves the right to remove any advertising content that it deems inappropriate or in violation of applicable laws.

(f) Reporting Concerns: If you encounter an advertisement that appears misleading, offensive, or violates your rights, please contact us at info@cruisebooking.com with details, and we will investigate promptly.

31. Communications and Marketing Consent

(a) By providing your email address, you authorize CruiseBooking.com and its affiliates to send you transactional communications necessary to manage your bookings and travel arrangements, including confirmations, itinerary updates, critical travel alerts, and service notifications.

(b) You also consent to receive our marketing and promotional emails, such as newsletters, “Deal of the Week” offers, surveys, and other special promotions.

(c) You may withdraw your consent for promotional communications at any time by clicking the “unsubscribe” link in any marketing email or by contacting us at info@cruisebooking.com. Withdrawing your marketing consent will not affect our ability to send you essential transactional messages.

(d) We use reputable email delivery and marketing platforms and comply with all applicable anti-spam laws, including CAN-SPAM (U.S.) and CASL (Canada).

32. GDPR Compliance.

If you are located in the European Economic Area (EEA) or the United Kingdom (UK), you have rights under the General Data Protection Regulation (GDPR) with respect to your personal data, including the rights to access, correct, erase, restrict processing, object to processing, and data portability, and the right not to be subject to automated individual decision-making; we collect and process your personal data only on the basis of your consent, to fulfil our contractual obligations to you, or where we have a legitimate interest; you may withdraw consent or exercise any of your GDPR rights by contacting us at info@cruisebooking.com and we will respond within the timeframes required by the GDPR; if you believe we have not respected your rights you may lodge a complaint with the data protection authority in your EU or UK member state.

33. Data Retention and Security Breach Notification

We retain your personal information only for as long as necessary to fulfill the purposes described in Section 4—such as processing your bookings, meeting legal, tax, and accounting obligations, and resolving disputes—and in no event for more than seven (7) years following the completion of your last transaction. Once the applicable retention period expires, we will securely delete or irreversibly anonymize your data. In the event of any unauthorized access to or disclosure of your personal information, we will notify you and any required regulatory authorities within seventy-two (72) hours of discovery, or within the timeframe mandated by applicable law (including GDPR and CCPA breach-notification requirements).

34. Electronic Contracts and Signatures

All bookings, agreements, acknowledgments, consents, and contracts entered into through the Site shall be electronic and legally binding. By clicking the “Book Now,” “I Agree,” or similar button or checkbox, you consent to do business electronically and agree that such action constitutes your electronic signature, acceptance, and delivery of any contract or agreement. You acknowledge that these electronic records satisfy any legal requirement that communications be in writing and that signatures be in writing, and that they have the same force and effect as handwritten signatures under the U.S. ESIGN Act, UETA, the EU’s eIDAS Regulation, and any other applicable electronic signature laws. CruiseBooking.com will maintain and preserve such electronic records, which may be used as evidence in any dispute.

35. Unaccompanied Minors and Special Needs

(a) Unaccompanied Minors

Passengers under the age of 18 traveling without a parent or legal guardian must provide written authorization from a parent or guardian, including emergency contact details and any required travel consent forms, in accordance with the Provider’s unaccompanied minor policy. Additional service fees and documentation may apply. CruiseBooking.com will forward your materials to the Provider, but final approval, fees and specific requirements are determined solely by the Provider. CruiseBooking.com does not guarantee acceptance of unaccompanied minor travel and disclaims any liability for services involving unaccompanied minors.

(b) Special Needs and Medical Conditions

Passengers with disabilities, mobility limitations, medical conditions or dietary requirements must notify CruiseBooking.com at least thirty (30) days before the scheduled departure date. You may be required to submit medical clearances, prescriptions or other documentation from a licensed healthcare professional. CruiseBooking.com will relay your requests to the Provider for review; however, any accommodations, approvals or additional charges are governed by the Provider’s policies and are not guaranteed by CruiseBooking.com. You assume full responsibility for providing accurate information, securing necessary approvals and bearing any associated costs or risks.

36. Code of Conduct and Photo Release

(a) Passenger Code of Conduct. You agree to behave in a courteous and lawful manner at all times while using our Services and traveling with any Provider. You must follow all instructions issued by cruise line staff, port authorities, or other Provider personnel. Any disruptive, abusive, harassing, or illegal behavior—including but not limited to physical altercations, verbal harassment, intoxication, or damage to property—may result in removal from the vessel or excursion at the Provider’s sole discretion, with no entitlement to refund or compensation.

(b) Photo and Video Release. You hereby grant CruiseBooking.com and its affiliated Providers a perpetual, royalty-free, worldwide license to photograph, film, record, and use your likeness, voice, image, and statements captured during excursions, events, or travel-related activities for promotional, marketing, educational, or commercial purposes (including on our website, social media, advertising, and printed materials). If you prefer not to be included in such media, please notify us in writing at info@cruisebooking.com at least seven (7) days before your scheduled departure; we will make reasonable efforts to accommodate your request.

37. Third-Party Reviews & User Content Policy

(a) User Reviews and Ratings. If you submit reviews, ratings, testimonials, photos, or other content (“User Content”) about Providers, Services, or the Site, you grant CruiseBooking.com a perpetual, irrevocable, royalty-free, worldwide license to use, reproduce, modify, adapt, publish, translate, distribute, and display such User Content in any media for any purpose, including marketing and promotional purposes.

(b) Accuracy and Legality. You represent and warrant that your User Content is truthful, accurate, non-infringing, and does not violate any law, regulation, or third-party right, including privacy, publicity, copyright, or defamation. You agree not to submit content that is obscene, hateful, threatening, abusive, harassing, or otherwise objectionable.

(c) Moderation and Removal. CruiseBooking.com reserves the right, in its sole discretion, to review, edit, reject, or remove any User Content that violates these Terms or is otherwise objectionable, harmful, or fraudulent, without notice or liability. We also reserve the right to suspend or terminate the accounts of users who repeatedly submit disallowed content.

(d) Third-Party Links and Widgets. The Site may incorporate third-party review platforms, social media widgets, or forum software (“Embedded Content”). Those features may collect or display your data; such Embedded Content is governed by the third party’s terms, and CruiseBooking.com is not responsible for their practices.

(e) No Endorsement. Reference to or inclusion of any User Content, third-party review, or forum post does not constitute an endorsement by CruiseBooking.com of the opinions or accuracy of the content.

(f) Liability for User Content. You are solely responsible for your User Content and the consequences of submitting it. CruiseBooking.com disclaims all liability for any third-party claims arising from your User Content.

38. Alternative Dispute Resolution (ADR) for Consumers

(a) EU and UK Residents. If you reside in the European Union or the United Kingdom, you may submit complaints to the applicable out-of-court dispute resolution body. For EU consumers, our European Online Dispute Resolution (ODR) platform is available at https://ec.europa.eu/consumers/odr. UK consumers may also refer disputes to the UK European Online Dispute Resolution (UK ODR) platform.

(b) California and Other U.S. Consumers. For U.S. consumers, before initiating any arbitration or litigation, you may elect to pursue an informal dispute resolution or mediation through the American Arbitration Association (AAA) Consumer Arbitration Program. If the total amount in controversy is less than $10,000, you may instead bring your claim in small claims court in your county of residence. All mediation or small-claims actions must be brought within one (1) year of the date the cause of action arises.

(c) Voluntary Mediation Option. Regardless of residence, you may opt to submit your dispute to voluntary, binding mediation administered by AAA or another mutually agreed-upon ADR provider. To initiate mediation, contact us at info@cruisebooking.com with a summary of your dispute; we will respond within thirty (30) days to propose available mediation dates.

(d) Waiver of Class Actions. You and CruiseBooking.com each agree to resolve disputes on an individual basis only and waive any right to file or participate in class, consolidated, or representative claims or arbitrations.

(e) Exceptions. Notwithstanding the foregoing, either party may seek interim or preliminary injunctive relief in any court of competent jurisdiction to protect that party’s intellectual property, trade secrets, or other proprietary rights.

39. Currency and Payment Security

(a) Currency Conversion and Fluctuations. All prices displayed on the Site are in U.S. dollars (USD) unless otherwise specified. Exchange rates used for currency conversion are sourced from reputable financial data providers and are for informational purposes only. The rate applied by your payment processor or bank at the time of settlement may differ. You accept responsibility for any difference between the displayed rate and the actual rate charged.

(b) Accepted Payment Methods. We accept major credit and debit cards (Visa, MasterCard, American Express, Discover) and other payment methods as indicated at checkout. All payment options are subject to availability and may change without notice.

(c) Secure Payment Processing. CruiseBooking.com uses PCI DSS–compliant, TLS-encrypted payment gateways to protect your card data. We do not store full card numbers on our servers. You consent to the collection, use, and transmission of your payment information by our third-party processors in accordance with their privacy and security policies.

(d) Fraud Prevention. To protect against unauthorized transactions, we employ industry-standard fraud detection tools and monitoring. You agree that CruiseBooking.com may share transaction data with fraud-prevention vendors and law enforcement as necessary to investigate and prevent fraudulent activity.

(e) Chargebacks and Disputes. If you initiate a chargeback with your card issuer, we may contest the dispute with evidence of your booking, itinerary, and communications. Excessive or unwarranted chargebacks may result in cancellation of your booking and a ban from future bookings. You agree to cooperate with any investigation relating to a disputed charge.

40. Group Bookings and Charter Parties

(a) Definitions and Separate Contracts. “Group Bookings” refer to reservations of ten (10) or more passengers under a single booking. “Charter Parties” refer to exclusive vessel or space charters for groups under a separate agreement. All Group Bookings and Charters require a dedicated Group Contract or Charter Party Agreement, which will govern deposits, final payment dates, itinerary, space allocation, and special provisions.

(b) Deposits and Payments. For Group Bookings, an initial non-refundable deposit—typically 20 % of the total group fare—must be received within the timeframe specified in the Group Contract. Final payment and passenger names must be submitted no later than 90 days before departure, or an earlier deadline specified by the cruise line. For Charters, CruiseBooking.com will facilitate negotiation of deposit schedules, final payment deadlines, and any performance guarantees directly with the charterer under the Charter Party Agreement.

(c) Name Changes and Additions. After the passenger name deadline, changes or substitutions may incur Provider fees and service charges. If names or passenger counts change after final payment, additional charges or penalties may apply, and availability cannot be guaranteed.

(d) Cancellation and Attrition. Group cancellations and reductions below the guaranteed passenger count (“attrition”) are subject to the terms of the Group Contract or Charter Party Agreement, which typically include tiered cancellation penalties based on proximity to sailing and may include 100 % forfeiture within 60 days of departure. Charters may incur full contract price obligations even if group size decreases.

(e) Coordinator Responsibilities. A designated Group Coordinator (or Charter Contact) must be appointed in writing and will serve as the primary liaison with CruiseBooking.com and Providers. The Coordinator is responsible for distributing information, collecting individual payments, and ensuring compliance with all Provider rules.

(f) Special Requests and Amenities. Any group-specific requests—such as private events, dining blocks, shore excursion coordination, or branding—must be submitted in writing and are subject to Provider approval and additional fees.

(g) Liability and Indemnification. The Group Coordinator and chartering entity assume full responsibility for any claims, liabilities, or damages arising from the conduct of group members or charter activities. You agree to indemnify CruiseBooking.com and Providers for any losses resulting from group or charter operations.

41. Pandemic & Health-Related Disclaimers

(a) Provider Health Requirements. Cruise lines, airlines, hotels, and other Providers may impose health-screening measures, vaccination requirements, testing protocols, or quarantine rules before boarding, during travel, or upon return. Such requirements can change on short notice in response to public health guidance or local regulations.

(b) Customer Compliance. You are solely responsible for understanding and complying with all health-related requirements imposed by Providers, ports of call, and government authorities. This includes obtaining and presenting any required negative test results, vaccine certificates, health questionnaires, or medical clearances.

(c) Costs and Risks. You assume all costs—even if they occur after booking—for COVID-19 or other health-related testing, treatment, isolation, quarantine, or repatriation. CruiseBooking.com is not responsible for medical expenses, missed connections, or additional accommodation costs resulting from health-related delays or denials of boarding.

(d) No Liability for Changes. Providers may cancel, postpone, or alter itineraries, shore excursions, or onboard services for health and safety reasons. CruiseBooking.com will assist in rebooking or refund requests, but we disclaim liability for Provider decisions, health-related disruptions, or associated losses.

(e) Force Majeure. Health emergencies, pandemics, or other public health events are considered force-majeure events under Section 22(e), and neither CruiseBooking.com nor Providers will be liable for cancellations, delays, or changes resulting from such events.

42. Translations and Governing Language

(a) Translations. We may provide translated versions of these Terms & Conditions for your convenience. In the event of any conflict or inconsistency between the English version and a translated version, the English version will govern and control.

(b) Governing Language. These Terms & Conditions, any notices, and all related communications shall be drafted in English. To the extent any translated versions conflict with the English text, the English text shall prevail.

(c) Accuracy of Translations. Translations are provided as a courtesy only; CruiseBooking.com does not warrant the accuracy, completeness, or reliability of any translation. You agree that any dispute arising under these Terms shall be governed by and construed in accordance with the English-language version.

43. Cybersecurity and Incident Response

(a) Security Measures. We implement and maintain administrative, physical, and technical safeguards designed to protect your Personal Information and Site infrastructure from unauthorized access, disclosure, alteration, or destruction. These include, but are not limited to, TLS encryption for data in transit, AES-256 encryption for data at rest, strict access controls, multi-factor authentication, network firewalls, intrusion detection and prevention systems, vulnerability scanning, and secure software development lifecycle practices.

(b) Monitoring and Audit. CruiseBooking.com employs continuous security monitoring, periodic penetration testing, and annual third-party security audits (e.g., ISO/IEC 27001 assessments) to ensure the ongoing effectiveness of our controls and to detect anomalous activity or potential threats.

(c) Incident Response Plan. We maintain a formal Incident Response Plan that defines clear roles, escalation paths, and procedures for detecting, containing, eradicating, and recovering from security incidents. In the event of a confirmed security breach affecting your Personal Information, we will:

• Notify impacted users and any applicable regulators within seventy-two (72) hours of our discovery, or as otherwise required by law; 
• Provide a description of the nature and scope of the breach, the data affected, and recommended user actions; 
• Implement remediation measures to prevent recurrence; 
• Conduct a root-cause analysis and provide you with a report of findings upon request.

(d) Data Backup and Recovery. We perform regular, encrypted backups of critical systems and data, and test our recovery procedures at least quarterly, to ensure timely restoration of services in the event of data loss or system failure.

44. Service-Level Commitment

(a) Availability Target. CruiseBooking.com strives to offer its Site and core booking Services at a minimum of 99.9% uptime each calendar month, excluding scheduled maintenance and events beyond our reasonable control (see Section 22(e), Force Majeure).

(b) Scheduled Maintenance. We may perform planned maintenance during off-peak hours (typically between 12:00 AM and 4:00 AM ET). We will publish maintenance notifications at least 48 hours in advance on our Site and/or via email to affected users.

(c) Support Response Times. Our support team aims to respond to critical issues (Site down, booking failures) within two (2) business hours and to non-critical inquiries (general questions, minor usability issues) within one (1) business day.

(d) Remedies and Limitations. While we use commercially reasonable efforts to meet these targets, they are goals and not guarantees. Except as expressly stated, CruiseBooking.com disclaims any liability for failure to meet the service levels. No financial credits, refunds, or other remedies are offered for downtime or service interruptions, other than as specified in Section 10 regarding refunds for canceled travel services.

(e) Exclusions. This commitment does not apply to downtime caused by scheduled maintenance, actions or inactions of third-party Providers, your equipment or network, or events of force majeure.

45. Right to Refuse, Suspend, or Terminate Service

(a) Reservation of Rights. CruiseBooking.com and its Providers reserve the unqualified right to refuse, suspend, or terminate service to any User or passenger at any time, for any lawful reason, and in our sole discretion, without liability or obligation to provide refunds (except as otherwise required by applicable consumer protection laws).

(b) Abusive Conduct. Abusive, harassing, threatening, or discriminatory language or behavior—whether spoken, written, or transmitted electronically—toward our customer-support staff, chat agents, or other employees will not be tolerated and constitutes grounds for immediate suspension or termination of service, without refund.

(c) Non-Discrimination. Any refusal, suspension, or termination of service under this Section 44 shall be carried out in compliance with all anti-discrimination laws and shall not be based on race, religion, gender, sexual orientation, disability, national origin, age, or any other protected characteristic.